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# ITS Operations Center Technician II

- **Company:** Conexess Group
- **Location:** Brentwood, CA, United States
- **Contract:** Permanent contract
- **Skills:** Applicant Tracking Systems, Software Documentation, Information Systems, Data Centers, Network Troubleshooting, Network Administration, Service Pack, Computer Network Operations, Software Troubleshooting, Information Technology, Servicenow
- **Published:** September 23, 2026
- **Apply:** https://www.careerbuilder.com/job-details/its-operations-center-technician-ii-nights-brentwood-tn--25aeaeb6-e40f-4f45-ae04-b9fcd55dc6dd

## About the Role

* On-site role; 12-hour Panama rotation including weekends/holidays
 * Works as part of a two-person shift team (Day Shift 7:00 am to 7:00 pm)

Education:

Vocational/Associate degree in IT or related (Bachelor's preferred)

Knowledge:

 * Client/EMS, UPS/ATS familiarity
 * Network troubleshooting and vendor coordination
 * Service management tooling (ServiceNow or equivalent)

Skills:

 * Strong troubleshooting and disciplined documentation
 * Effective vendor coordination
 * Ability to coach junior technicians
 * Calm under pressure

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

On-site data center environment with frequent standing/walking, lifting up to 40 lbs, PPE adherence, and exposure to environmental noise; safe work practices required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job responsibilities., Coaching, Consulting, Delivery Driving, Documentation, Documentation Standards, Fortune 500 Customers, Help Desk, Identify Issues, Information Technology & Information Systems, Lift/Move 40 Pounds, Machine Tool, Mentoring, Network Administration/Management, Network Operations Center, Optics, Service Level Agreement (SLA), ServiceNow, Small Company, Software Patches, Standard Operating Procedures (SOP), Testing, Vendor/Supplier Management, Willing to Travel

## Description

Intermediate role within the ITS Operations Center handling complex triage, advanced smart-hands, carrier/vendor lifecycle management to SLA closure, and mentoring Technician I staff. Operates within two-person 12-hour shifts to sustain compliance and resiliency., Monitoring & Vendor Management

 * Lead carrier ticket lifecycle: investigate, escalate per playbooks, document follow-ups every hour, drive to resolution
 * Execute advanced smart-hands: patching, optics swaps, console access, demarc testing under engineer direction
 * Validate CI accuracy and remediation steps; ensure proper outage communications

Data Center Operations & Compliance

 * Own monthly compliance record submission; audit SOP/runbook adherence; recommend improvements
 * Support after-hours change window monitoring; act as on-site observer and log outcomes

Incident Support

 * Support major incident bridges: capture timeline, ensure ticket hygiene, facilitate warm handoffs
 * Provide coaching to Technician I on troubleshooting and documentation standards


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