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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Support Services Manager - **Company:** Rady Children's Hospital - **Location:** San Diego, CA, United States - **Experience:** Expert - **Salary:** $121,430.0 - $166,982.0 - **Contract:** Permanent contract - **Skills:** Health Informatics, Unix, Cloud Computing, Information Systems, Computer Programming, Databases, Continuous Availability, Data Centers, Data Recovery, Data Center Infrastructure Management (CIM), Linux, Disaster Recovery, Information Management, Storage Area Network (SAN), Windows Servers, Systems Development Life Cycle, Service Pack, Software Engineering, Computer Network Operations, System Availability, Electronic Medical Records, Information Technology, People Soft, Data Management, Meditech, Multiplatform, Vmware - **Published:** September 23, 2026 - **Apply:** https://www.careerbuilder.com/job-details/manager-it-technical-support-services-it-infrastructure-san-diego-ca--4b35dc26-ac3f-4aed-af59-e480eb82d2cb ## About the Role Bachelor's Degree 5 Years of Experience Five years of experience in information systems principles and practices Think and process critically, analytically and problem solve skillfully Delegate and achieve organizational results with and throughout all levels of the organization Effectively prioritize and execute tasks in a high-pressure environment Effective interpersonal skills Effectively manage a team of Information Systems professionals in an integrated environment Five years of experience in fundamentals of hospital organization, management techniques, JCAHO, HIPAA and Title 22 requirements Interpret functional and/or technical specifications and to communicate technical issues to programmers and non-technical users/clients within prescribed management areas, e.g. Unix, Linux and Windows Servers, SAN storage and Data Center Management equipment and staff involved with all services thereof. Familiar with design and implementation of standardized technical architecture for an entire large computing environment enterprise. Effectively work with all levels of management, staff, clinicians and physicians, consultants and Vendors Lead and mentor, to provide guidance and foster a collaborative cross functional/cross platform team Environment Communicate effectively, clearly, accurately and concisely, verbally and in writing Implementation experience with previous integrated HealthCare Information systems with emphasis on Clinical/Financial, ERP/EMR applications/systems (EPIC, Meditech, PeopleSoft, etc.) design and Implementation experience with high availability systems, multiple data center operations, Disaster/Recovery, Backup/Restoration, Unix, Linux and Windows servers, Virtual application and database systems (VMWare), internal, outsourced and cloud provided services, ITIL and operational processes and supporting infrastructure Hold others accountable, provide feedback and constructive criticism and to effectively manageconflict and ambiguity Bachelor's Degree or 5 years plus of a professional leadership Information Systems experience in lieu of degree PREFERRED QUALIFICATIONS: Master's Degree 10+ Years of Experience Experience in SDLC and ITIL process methodologies including design and implementation of organization, processes including specific execution steps and operational activities, e.g. system upgrades, patching and security agent management Experience in Project Management The current salary range for this position is $58.38 to $80.28 Rady Children's Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. This posting will remain open from the "date posted" until the hiring manager has determined there is a sufficient applicant pool or until the position is filled. Skills: Analysis Skills, Cloud Computing, Communication Skills, Computer Operations, Computer Programming, Computer Systems, Cross-Functional, Customer Support/Service, Data Management, Data Recovery, Database Technology, Disaster Recovery, ERP (Enterprise Resource Planning), Electronic Medical Records, Enterprise Computing, Epic Systems, Establish Priorities, HIPAA (Health Insurance Portability and Accountability Act), Health Informatics, Healthcare, High Availability, Hospital, Hospital Administration, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Interpersonal Skills, Leadership, Linux Operating System, MEDITECH, Maintain Compliance, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Windows Server, Multiplatform/Cross-Platform, Network Operations Center, Nonprofit, Operational Audit, Operational Support, Operations Management, Operations Processes, Outsourcing, People Management, Peoplesoft, Performance Management, Performance Metrics, Problem Solving Skills, Project/Program Management, Quality Metrics, Security Patches, Service Delivery, Service Level Agreement (SLA), Software Development Lifecycle (SDLC), Standards Development, Storage Area Network (SAN), Team Lead/Manager, Team Player, Technical Services Management, Technical Support, The Joint Commission (TJC), Unix Operating Systems, VMWare ## Description Under the general direction of IT CTO, the IT Technical Support Services Manager provides the Information Management division with operational management & oversight for assigned Server, Storage and Computer Operations Analyst (COA) areas and technical software/hardware thereof. They provide leadership to staff, establishing & ensuring adherence to standards of systems development, maintenance, & support. The manager leads efforts to provide continuous availability of assigned systems that are crucial to the overall hospital operations. They coordinate, plan & supervise the performance of staff & resources to ensure completion of assigned duties. 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