> Markdown version of [/jobs/ext/3034394-flexops-resident-specialist](https://www.wearedevelopers.com/jobs/ext/3034394-flexops-resident-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # FlexOps Resident Specialist - **Company:** GHP Management Corporation - **Location:** Los Angeles, CA, United States - **Experience:** Experienced - **Salary:** $47,840.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Computer Literacy, Desktop Computing, Office Suite - **Published:** September 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=216603947ffb7448 ## About the Role * Customer-Centric Mindset - Passion for delivering exceptional resident experiences in a * fast-paced environment. * Leadership & Mentorship - Ability to inspire and support teams to achieve customer service * excellence. * Problem-Solving & Conflict Resolution - Uses logic and diplomacy to identify solutions and * resolve resident concerns effectively. * Communication Skills - Clearly and professionally conveys information in person, over the phone, * and in written communications. * Organizational & Project Management - Manages multiple priorities efficiently, ensuring timely * completion of tasks and responsibilities. * Technology Proficiency - Comfortable using property management software (Yardi, Knock, etc.) and * general office applications. PROFESSIONAL REQUIREMENTS: * High school diploma or equivalent required; college degree preferred. * 2-5 years of experience in customer service, property management, or a related field. * Knowledge of Fair Housing regulations is preferred. * Proficiency in property management software (e.g., Yardi, Knock) is a plus. * Strong problem-solving skills and ability to work independently. PHYSICAL REQUIREMENTS: * Regular and physical attendance is required. * Frequently move, traverse, and ascend/descend stairs within apartment homes and community * areas. * Regularly bend, stoop, reach, and lift up to 25 lbs. * Prolonged periods of standing or sitting. * Frequently operate office equipment such as computers, printers, and telephones. * Work in both indoor and outdoor conditions as needed. * Must be able to travel to sister properties across Southern California. * Ability to pass a background check and drug screening. COGNITIVE OR MENTAL REQUIREMENTS: * Reading; * Writing; * Strong math skills; * Ability to communicate clearly; * Ability to deal with complex issues; * Attention to detail; and * Ability to prepare financial and related reports., * Must have unrestricted work authorization to work in the United States; and * Must be willing to submit to a background investigation. ## Description A successful Resident Specialist exhibits a professional and approachable demeanor, proactively resolving resident concerns while reinforcing company culture and service excellence. Reports to: Property Operations Manager HOW YOU WILL CONTRIBUTE: * Resident Experience, Lease Renewals & Customer Service: * Serve as the primary point of contact for resident inquiries, service requests, and concerns, ensuring prompt resolution and follow-up. * Set a Service Excellence standard and inspire teams to deliver top-tier customer experiences. * Oversee and coordinate seamless resident move-in and move-out processes, ensuring all logistics (keys, parking assignments, move-in packets) are handled efficiently. * Mediate resident conflicts and provide thoughtful, solutions-driven recommendations to management. * Promote a strong sense of community by fostering engagement and addressing resident needs with empathy and professionalism. * Assist with lease renewals and retention efforts at assigned properties, ensuring high renewal rates and resident satisfaction. 2. Sales, Marketing & Community Reputation: * Actively manage the community's online reputation by responding to Yelp, Google, and ApartmentRatings.com reviews, ensuring a positive brand presence. * Encourage satisfied residents to share their experiences online to enhance the property's reputation. * Assist with leasing efforts, including showcasing properties, conducting tours, and following up with prospects. * Support lease renewals and resident retention initiatives to maintain high occupancy rates. 3. Operational Support & Compliance: * Work closely with Community Managers and Service Managers to ensure smooth daily operations and clear communication between teams. * Conduct daily meetings with the maintenance team to coordinate move-in/out inspections and unit readiness. * Regularly walk the property to ensure common areas and amenities are well-maintained and operational. * Schedule and follow up with vendors to confirm timely and satisfactory service completion. * Ensure enforcement of parking assignments and community policies. 4. Financial & Administrative Responsibilities: * Assist the Assistant Manager with ledger reviews, resident payment reminders, and notices (e.g., PQ notices). * Process and track resident payments, ensuring accurate record-keeping and timely follow-ups on delinquencies. * Manage and close work orders in the system, conducting resident follow-up calls to confirm service satisfaction. * Process invoices via PayScan and route them to Community Managers for approval. * Maintain up-to-date knowledge of GHP Management policies, Fair Housing regulations, and community guidelines. * Report any unusual or critical incidents involving residents or property conditions to the Community Manager. 5. Team Collaboration & Leadership: * Foster a positive team environment, offering support and mentorship where needed. * Work independently while ensuring alignment with property management and corporate expectations. * Help train and guide team members to enhance service delivery and resident relations. * Ensure resident lounge and refreshment areas are stocked and maintained. ## Related Videos - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations) - [Remote, Hybrid, or In-Office: What’s Really Best for Developers?](https://www.wearedevelopers.com/magazine/638-remote-hybrid-or-in-office-what-s-really-best-for-developers) - [The Glassdoor Dilemma: Unveiling the Truth Behind Company Reviews](https://www.wearedevelopers.com/magazine/273-the-glassdoor-dilemma-unveiling-the-truth-behind-company-reviews)