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# Helpdesk Technician II

- **Company:** Mobile Communication Service, Inc.
- **Location:** Dallas, TX, United States (Remote available)
- **Salary:** $37,440.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Desktop Computing, Networking Hardware, Network Troubleshooting, Microsoft Office, Remote Desktop Services, Network Routers, Information Technology, Network Server
- **Published:** September 23, 2026
- **Apply:** https://www.careerjet.com/jobad/us495e9eee7c8285f8690b8089e429b0aa

## About the Role

* High School Diploma or equivalent
 * Minimum of 2 years of IT experience
 * Mobile Phone Support
 * Microsoft Windows 7 and 10
 * Office 365
 * Active Directory Experience
 * Remote Desktop Services
 * Remote Troubleshooting / Help Desk Experience
 * Working with Networking Equipment
 * Customer First-Focus
 * Exceptional communication skills with customers and coworkers
 * Valid Driver's License
 * A quick learner in a fast-paced environment
 * Outgoing and Energetic with a positive attitude
 * An understanding, and ability to use computers
 * Ability to work both as an individual and as a team member
 * Ability to multitask

PREFERRED SKILLS/EXPERIENCE

 * Light Serve experience

PHYSICAL/MENTAL REQUIREMENTS

 * Sit Frequently at a desk
 * Frequent fine hand and finger movements (keyboard, writing, mouse movement)
 * Continual close visual acuity for reading
 * Hear and speak to communicate effectively within and outside of company
 * May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,
 * Mental Requirements - must be able to consistently:

 * Learn new tasks
 * Remember processes
 * Maintain focus
 * Complete tasks independently
 * Make timely decisions in the context of a workflow
 * Ability to communicate effectively
 * Able to adhere to process protocol in a timely manner
 * Able to adhere to process protocol in a timely manner

## Description

The Helpdesk Technician II performs technical support for our client environments and is based out of Secur-Serv's Network Operation Center in Omaha, NE.
ESSENTIAL RESPONSIBILITIES

 * Supports activities include, but are not limited to, remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration or drivers and settings on personal computing devices and printers.
 * Troubleshoot and maintain servers, workstations, networking equipment and software applications.
 * Provide technical support services to clients using over the phone software
 * Monitoring of client system environments and functions
 * Escalate appropriate technical issues in a timely manner
 * Participate in the on-call rotation
 * Meets all attendance requirements
 * Other duties assigned


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