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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Communications Specialist - **Company:** Compu-Vision - IT - **Location:** Philadelphia, PA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Health Informatics, Disaster Recovery, Network Monitoring, Computer Networking Systems, Computer Network Operations, Information Technology, SolarWinds (Software), Servicenow - **Published:** September 23, 2026 - **Apply:** https://www.careerjet.com/jobad/usf846b49eb82b7f6f84a3a6161c1426cf ## About the Role * Excellent written and verbal communication skills. * Excellent telephone etiquette and ability to communicate technical information clearly. * Ability to support end users with varying levels of technical knowledge. * Ability to follow established operating procedures, knowledgebase documentation, and standard operating procedures. * Strong ability to adapt to changing priorities and situations. * Detail-oriented and resourceful approach to troubleshooting. * Excellent organizational and time-management skills. * Ability to troubleshoot end-user and network-related issues and escalate appropriately. * Experience with incident management, call tracking, and ticketing systems. * Strong customer-service mindset. * Ability to work independently while collaborating effectively with technical teams. Preferred Experience * 2+ years of experience in one or more of the following: * Systems Administration * IT Help Desk * NOC/Network Operations * Technical Support * Call Center/Service Desk * Experience with ServiceNow or similar IT service management platforms. * Experience working with network monitoring tools. * Experience supporting enterprise network environments. ## Description We are seeking a customer-focused NOC Communications Specialist to provide first-line network technical support to employees, business partners, vendors, and IT teams outside of regular business hours. The NOC Communications Specialist will provide Level 1 support, monitor enterprise network infrastructure, respond to network outages and incidents, create and escalate ServiceNow tickets, and coordinate with Tier 2 engineers, network teams, and third-party service providers to ensure timely resolution. The ideal candidate will have strong communication and customer-service skills, technical troubleshooting abilities, attention to detail, and the ability to work independently in a fast-paced NOC environment. End-User Support * Answer inbound calls regarding network and IT issues from employees, business partners, vendors, and other authorized users. * Create, document, update, and escalate ServiceNow trouble tickets to engineers, Tier 2 support teams, and third-party service providers. * Work closely with NOC Tier 2 engineers, technical staff, contractors, and external service providers. * Research reference materials, diagnostic aids, and knowledgebase resources to troubleshoot and resolve end-user issues. * Follow established IT Service Desk and Network Operator Knowledgebase procedures. * Recommend improvements to support procedures and documentation when appropriate. * Promptly identify and escalate high-priority incidents. Network Monitoring & Maintenance * Utilize network monitoring and management tools such as SolarWinds and SquaredUp. * Monitor enterprise networks, remote sites, and connected network assets. * Monitor network and hardware status using established tools and initiate appropriate action when issues are detected. * Respond to network outages, system failures, and service degradation using established escalation procedures. * Perform first-line investigation and diagnosis of network incidents. * Log incident details accurately and assign appropriate priority levels. * Escalate after-hours incidents to appropriate technical staff. * Assign unresolved incidents to higher-tier support teams or service providers to coordinate restoration of service. * Coordinate with network personnel and vendors to assist with service restoration based on alarm conditions. * Actively monitor the ServiceNow ticket queue. * Monitor designated organizational email accounts for network and event notifications and initiate appropriate action. * Proactively identify potential problems and assist with resolution. Communication & Customer Service * Serve as a primary network contact for employees and business partners outside of regular business hours. * Execute enterprise incident communications using established processes and approved templates. * Monitor the network hotline during assigned coverage hours. * Issue network status updates according to established procedures. * Maintain strong customer-service standards and professional communication. * Clearly communicate technical issues and resolution status to users and technical teams. Routine Responsibilities * Assist network engineers and technicians with outstanding operational tasks. * Update network operations documentation and knowledgebase materials. * Participate in disaster recovery activities. * Complete assigned operational and technical tasks. * Maintain accurate records of incidents, troubleshooting activities, and resolutions., Job Description The Strategic Sourcing Specialist - Marketing is a procurement professional responsible for the end-to-end sourcing lifecycle for Marketing-related categories. 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