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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Solution Center Specialist - **Company:** The PNC Financial Services Group, Inc. - **Location:** Nashville, TN, United States - **Contract:** Permanent contract - **Skills:** Data Architecture, Desktop Computing, Information Technology Operations, Inventory Management Software, Knowledge Management, Computer Networking Systems, Software Distribution, Information Technology, Laptops, Hardware Asset Management, Hardware Infrastructure - **Published:** September 23, 2026 - **Apply:** https://pnc.wd5.myworkdayjobs.com/External/job/TN---Nashville-37203/Technology-Solution-Center-Specialist_R236189-1 ## About the Role Experience providing enterprise endpoint support for desktops, laptops, mobile devices, and peripheral equipment. Experience with IT asset management, inventory control, hardware lifecycle management, and software license tracking. Strong analytical, organizational, communication, and customer service skills. Experience working in a Service Desk, Technology Solution Center, or IT Operations environment., Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Asset Management, Customer Solutions, Data Architecture Development, Endpoint Management, End Users, Problem Resolution, Technical Support, Technical Troubleshooting Competencies Call Center Technologies, Customer Support Operations, Hardware Infrastructure, Help Desk, Problem Solving, Software Installation and Support, Technical Troubleshooting Work Experience Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered., Bachelors ## Description At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Technology Solution Center Specialist within PNC's Field Services organization, you will be based in Nashville, TN. Provides support and problem resolution for technology products, applications, and endpoint devices. Utilizes utilities and tools to provide remote and onsite technical support services for end user hardware, software, mobile devices, and related technology assets. Manages endpoint lifecycle activities including deployment, configuration, maintenance, troubleshooting, asset inventory management, hardware refreshes, software distribution, and retirement of technology assets in accordance with company standards. Manages and performs business process analysis assignments for the management team, including research, presentation, problem resolution, and recommendations for operational improvements. Resolves incidents and fulfills requests in accordance with established knowledge documentation, service level expectations, and best practices. Participates in the creation of functional requirements for IT systems that improve the effectiveness and efficiency of operations. Supports leadership with knowledge management, training, new product support, asset management initiatives, endpoint management strategies, and other technology specialties. Maintains accurate technology asset records and inventory data, ensuring compliance with asset management policies, auditing requirements, and lifecycle management processes. Collaborates with internal business partners, vendors, and technology teams to support endpoint management and continuous process improvement initiatives., * Provides support and complex problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware. * Manages and performs complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements. * Engages and assists vendors for technology implementations and resolving issues. * Maintains and upgrades network systems for specific requirements, as needed. Executes change requests to implement and refresh technology. * Resolves incidents and fulfills requests in accordance with knowledge documentation. * Serves as a mentor while coaching team members and leading knowledge sharing initiatives. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Modern Data Architectures need Software Engineering](https://www.wearedevelopers.com/videos/1030-modern-data-architectures-need-software-engineering) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [From Data Mesh to AI Mesh: Integrating Distributed Intelligence on Decentralized Data Architectures](https://www.wearedevelopers.com/videos/1987-from-data-mesh-to-ai-mesh-integrating-distributed-intelligence-on-decentralized-data-architectures) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)