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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # BMS Systems Support Engineer - **Company:** Schneider Llp - **Location:** Dallas, TX, United States - **Experience:** Experienced - **Salary:** $117,600.0 - $176,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Databases, Software Debugging, Routing, Remote Desktop Services, Transmission Control Protocol (TCP), Wireshark, Mobile Os, Firewalls (Computer Science), Information Technology, Bacnet, Network Server - **Published:** September 23, 2026 - **Apply:** https://www.jofdav.com/jobs/59836068-bms-systems-support-engineer ## About the Role Preferred System Knowledge: Understanding of Security Technology, Access Control, CCTV, Intrusion Alarm systems, Intercom systems. Understanding of BMS Technology, HVAC topologies, BMS integration, Field devices, control protocols. * Bachelors degree in electrical engineering in computer science preferred * Must have 10+ years of field experience * Must have Tridium/Niagara Field Experience * Must have Niagara N4/AX Certification * HVAC/BMS Control background * Niagara N4/AX Certification * TAC IA - LON / BacNet * TAC Vista - LON * EcoStruxure Building Operation * Information Technology, TCP/IP networks, servers, domains, firewalls, routing, windows, and mobile Operating systems. * Electrical - Low voltage ## Description Join our Technical Support Service Engineer team as a BMS Systems Support Engineer, where you'll blend technical problem-solving with customer advocacy. This role is perfect for someone who loves diagnosing complex product challenges and delivering solutions that make a real difference. What will you do? The focus of this role is to help resolve product issues for Schneider Electric field engineers and partners. The role utilizes Schneider Electric equipment to simulate and test problems experienced in customer's environment. These troubleshooting actions require the configuration of servers, workstations, controllers, and databases while also using remote desktop software to connect to live systems for troubleshooting purposes. Essential Duties & Responsibilities: Job functions include: * Set up and configuration of Windows workstations/servers * Installing and restoring Building Management Systems * Work with debugging software and analyzing the resulting logs * Using provided tools to decipher error logs to determine root cause of problems, such as Wireshark * Interface with Engineering and Quality Assurance departments * Ability to be a liaise between Engineering to explain the problem and QA for resolution when needed, * Troubleshooting and resolving complex system problems * Understanding Control logic utilizing (DI, DO, AI, AO, Relays, NO, NC, Grnd, TX, RX) * The ability to quickly learn new products * Using reference manuals to learn and gain personal knowledge on the various products * Thorough documentation of support case information and resolutions * Capable of working with customers who have varying levels of product knowledge and experience * Excellent phone and personal interaction skills: Ability to relate to the customer on their current issue and converse in a clear and calm demeanor, * Set up and configuration of Windows workstations/servers * Installing and restoring Building Management Systems * Work with debugging software and analyzing the resulting logs * Using provided tools to decipher error logs to determine root cause of problems, such as Wireshark * Interface with Engineering and Quality Assurance departments * Ability to be a liaise between Engineering to explain the problem and QA for resolution when needed ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)