> Markdown version of [/jobs/ext/3036406-it-support-specialist-il](https://www.wearedevelopers.com/jobs/ext/3036406-it-support-specialist-il). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist Il - **Company:** Heartland Technology Group Inc. - **Location:** United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Antivirus Softwares, Apple IOS, Apple Mac Systems, Software Applications, Issue Tracking Systems, Windows Search, Windows Servers, Print Servers, Raw Data, Server Administration, Windows Desktop, Mobile Os, Peripherals, Computer Equipment - **Published:** September 23, 2026 - **Apply:** https://jobs.military.com/career/344453/it-support-specialist-ii-wisconsin-wi-little-chute ## About the Role * Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment. \n, * Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust. \n * Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills. \n * Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form. \n * Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. \n * Adaptability: The extent to which an individual can fit into a changing working environment. \n * Initiative: The ability of the individual to act and take steps to solve or settle an issue. \n * Motivation: The ability of the individual to inspire and encourage others to reach a goal. \n * Autonomy: The ability of the individual to complete assigned tasks with little oversight. \n * Relationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers. \n, n * 1-3 years experience troubleshooting windows PC's \n * In depth knowledge of Window desktop operating systems \n, * 1-3 years' experience working in a customer facing IT service role. Basic Knowledge of Microsoft Windows Desktop Operating System. \n * Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles. \n * Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android) \n ## Description The IT Support Specialist Il provides superior day-to-day hands-on support to the organization's end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time. \n, * Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records. \n * Track, route, and redirect problems to correct resources. \n * Identify PC hardware warranty repair and resolve as required. \n * Provide timely and relevant updates to end users. \n * Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems. \n * Participate in the on-call support rotation. \n ## Related Videos - [Hacking iOS and Developing for Airbnb with Nicolas Haunold, Software Engineer at Airbnb](https://www.wearedevelopers.com/videos/100361-hacking-ios-and-developing-for-airbnb-with-nicolas-haunold-software-engineer-at-airbnb) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Data Governance in the Era of AI](https://www.wearedevelopers.com/videos/1622-data-governance-in-the-era-of-ai) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Edge AI on iOS: Beyond the Cloud, Designing the Next Generation of Intelligent On-Device Apps](https://www.wearedevelopers.com/videos/100225-edge-ai-on-ios-beyond-the-cloud-designing-the-next-generation-of-intelligent-on-device-apps) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)