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# Benefitfocus Technical Lead

- **Company:** Benefitfocus, Inc.
- **Location:** Charleston, SC, United States (Remote available)
- **Experience:** Expert
- **Salary:** $75,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Systems Integration
- **Published:** September 23, 2026
- **Apply:** https://www.careerjet.com/job/us300cd53ea9fcde780c57ac46afb2896a/eaa

## About the Role

* High School Diploma or GED required; bachelor's degree preferred. High School Diploma/GED +2 years' experience may be considered in lieu of a bachelor's degree.
 * 3-5 years of experience in service delivery, account management, technical customer support, or related client-facing roles.
 * Experience leading service delivery teams or coordinating technical service delivery efforts.
 * Strong problem-solving and analytical skills.
 * Excellent communication, collaboration, and interpersonal skills.
 * Ability to manage multiple priorities and work effectively across internal and external stakeholder groups.

Preferred Knowledge & Experience:

 * Bachelor's degree in a related field.
 * Experience working with benefits administration platforms, SaaS solutions, or technology-enabled service environments.
 * Experience supporting complex client implementations, integrations, or ongoing service delivery engagements.
 * Knowledge of service management best practices and performance measurement methodologies.

## Description

The Technical Lead is responsible for the end-to-end delivery of technical solutions and associated services for assigned clients, ensuring services are delivered efficiently, effectively, and in alignment with client expectations. This role serves as the technical subject matter expert, partnering closely with the Client Relationship Manager (CRM), internal teams, and external vendor partners to drive successful client outcomes throughout the client lifecycle.
Please Note: Work location for this role is flexible. This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.
The Contributions You'll Make:

 * Serve as the technical lead and primary technical subject matter expert for assigned client accounts.
 * Understand client needs, objectives, and business challenges to ensure services and solutions meet or exceed expectations.
 * Drive innovation and develop sustainable solutions to address complex client requirements throughout the client lifecycle.
 * Oversee day-to-day service delivery operations, ensuring services are provided in accordance with contractual commitments, service level agreements (SLAs), and operational level agreements (OLAs).
 * Monitor service delivery performance, including response times, resolution times, and overall service quality metrics.
 * Coordinate and collaborate with cross-functional internal teams and external vendor partners to ensure timely delivery of high-quality services.
 * Proactively identify, escalate, and resolve service delivery issues and risks.
 * Implement and maintain best practices, processes, and standards that support successful client outcomes.
 * Lead continuous improvement initiatives to enhance service delivery effectiveness, efficiency, and client satisfaction.
 * Provide guidance, training, and support to team members to foster strong performance, collaboration, and engagement.


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