> Markdown version of [/jobs/ext/3036578-technical-support-representative-level-1](https://www.wearedevelopers.com/jobs/ext/3036578-technical-support-representative-level-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Representative Level 1 - **Company:** ConstructConnect, Inc. - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Database Applications, Issue Tracking Systems, Microsoft Office, Network Support - **Published:** September 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2ca31f5f01712ca1 ## About the Role * High School Diploma or GED required, Associates or better desired * MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc) * Strong understanding of Operating Systems, MS Office, and Email * Database Application knowledge strongly desired * Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented * Pleasant, clear speaking voice and excellent written communication skills * Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone ## Description The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. Responsibilities: What You'll Be Doing * Responsible for handling technical support trouble tickets. * Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as: + Order of response/urgency of tickets. + Contact method and timeline. + Correct/appropriate response to ticket. + How/when to close tickets and whether/if a ticket should be reassigned or escalated. * Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate. * This job description in no way implies that the duties listed here are the only ones that team members can be required to perform. ## Related Videos - [Databases on Kubernetes](https://www.wearedevelopers.com/videos/255-databases-on-kubernetes) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [Introduction to TXT](https://www.wearedevelopers.com/videos/30-introduction-to-txt) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Build and Deploy a Fullstack App with Open Source Tooling](https://www.wearedevelopers.com/videos/775-build-and-deploy-a-fullstack-app-with-open-source-tooling) - [Don’t Insert Crazy! On cURL and AI Slop - Daniel Stenberg](https://www.wearedevelopers.com/videos/1796-don-t-insert-crazy-on-curl-and-ai-slop-daniel-stenberg) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [What Should be Included in Your Programming Resume to Highlight Your Skills](https://www.wearedevelopers.com/magazine/142-what-should-be-included-in-your-programming-resume-to-highlight-your-skills) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)