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# IT Support Technician - Level 2

- **Company:** Computer Courage, Inc.
- **Location:** Emeryville, CA, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $93,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Cloud Computing, Issue Tracking Systems, Windows Servers, Information Technology, Gsuite
- **Published:** September 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c3bb203a0b26d64c

## About the Role

* Strong customer service, communication skills and organizational skills
 * Strong technical knowledge of Microsoft Windows and Apple MacOS
 * Strong technical knowledge of Microsoft 365 and Google Workspace
 * Demonstrated knowledge with Windows Server
 * Demonstrated knowledge of computer networking
 * Experience with cloud technology administration
 * Experience with ticketing systems and queues
 * Strong communication and organizational abilities
 * Ability to consult, plan, and execute IT strategy with clients
 * 2+ years experience in the IT industry, MSP experience preferred
 * Good documentation skills, attention to detail
 * Access to a car, a valid US driver's license, and car insurance
 * Must be eager to work hard, to learn many new skills, solve problems, and work efficiently in a managed services environment
 * This position is onsite full time in Emeryville, CA

## Description

* Provide IT services and support to Computer Courage business clients
 * Manage, work, and track tickets in an MSP ticketing system
 * Manage, monitor, and document client IT hardware, software, and services
 * Act as a primary technician and point of contact for multiple dedicated accounts
 * Work in our Emeryville office, from home, and at client sites


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