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# D365 Support Analyst

- **Company:** Collabera
- **Location:** Sugar Land, TX, United States
- **Experience:** Expert
- **Salary:** $93,600.0 - $108,160.0
- **Contract:** Temporary contract
- **Skills:** Software Documentation, Information Systems, Systems Analysis, Microsoft Dynamics, Regression Testing, User Provisioning Software, Microsoft Dynamics 365 Finance & Operations, Data Management
- **Published:** September 23, 2026
- **Apply:** https://www.collabera.com/submit-resume/

## About the Role

o Bachelor's degree in Information Systems, Business Administration, Accounting, Finance, or a related field, or equivalent practical experience.
o 3+ years of experience in application support, business/systems analysis, or ERP/CRM administration.
o 1+ years of hands-on experience supporting Dynamics 365 (Finance & Operations and/or Customer Engagement) or a comparable ERP/CRM platform.
o Working knowledge of core business processes in at least one functional area (e.g., finance, procurement, project operations, or customer/field service).
o Experience with ticketing/ITSM tools and structured incident and change-management practices.
o Strong troubleshooting and root-cause analysis skills with a methodical, user-focused approach.
o Exceptional ability to communicate clearly with both technical teams and non-technical business users.
o Tier 2/3 senior functional support.

## Description

o Provide functional support for D365 Finance & Operations and Customer Engagement users.
o Troubleshoot and resolve functional, configuration, and data-related issues.
o Manage incidents from initial ticket through resolution while meeting SLAs.
o Support user provisioning, security roles, access reviews, and routine system administration.
o Assist with configuration changes, workflows, financial dimensions, parameters, and number sequences.
o Investigate data discrepancies and support DMF imports/exports.
o Monitor batch jobs, integrations, system health, and environment performance.
o Support D365 updates, regression testing, environment refreshes, and release activities.
o Create knowledge-base articles, how-to guides, and user documentation.
o Provide training and hands-on support to end users and super users.
o Work with process owners to identify opportunities for automation and process improvements.


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