> Markdown version of [/jobs/ext/3036914-support-engineer-region-services](https://www.wearedevelopers.com/jobs/ext/3036914-support-engineer-region-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer, Region Services - **Company:** Amazon.com, Inc. - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** C (Programming Language), Java (Programming Language), Amazon Web Services, Bash Shell, Unix, C++ (Programming Language), Cloud Computing, Linux, Distributed Systems, Python (Programming Language), Networking Basics, Ruby, Runbook, Software Deployment, Network Routers, Scripting, Load Balancing, Sysadmin, Virtual Environment, Software Troubleshooting, Build Management - **Published:** September 23, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9184407/support-engineer-region-services ## About the Role 5+ years support engineering or system admin experience on Linux or Unix systems - Demonstrated proficiency with scripting languages such as Bash, Python, C, C++, Java or Ruby - Deep understanding of scalable computing systems - Good working knowledge/experience on highly distributed virtual environment, networking, software build and deployment process Preferred Qualifications - Experience troubleshooting and debugging technical systems, or experience in development or technical support - Bachelor's degree or equivalent in a related technical field - Knowledge of cloud computing concepts and design considerations - Experience with networking fundamentals including hands-on experience with load balancers, switches, routers, etc. - Familiar with the challenges surrounding efficient operations and failure mode analysis in large complex distributed systems ## Description Apply advanced troubleshooting techniques to provide unique solutions to our customers' needs - Interact with engineers and partner with other AWS teams to help reproduce and resolve issues - Leverage your extensive Linux and technical experience to provide feedback to internal AWS teams on how to improve our services - Drive service team communication during critical events - Drive projects that improve support-related processes and our operational experience - Write tutorials, how-to videos, and other technical articles for the developer community - Work on critical, highly complex problems that may span multiple AWS services - Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www1.defence.gov.au/security/clearances). A day in the life First and foremost this is a Linux technical support role - in the Cloud. On a typical day, a Support Engineer will be primarily responsible for solving internal operational issues, preparing or reviewing operational dashboards, working through our change management system to modify systems, writing new run-books for newly onboarded services, training other new Support Engineers, and using our internal AI systems in problem solving and diagnosis. You will be required to occasionally participate in an "on-call" rotations to resolve incidents occurring out-of-hours. About the team Region Services provides the highest caliber Operational Solutions and Cleared Support for services within our Regions. We provide 'hands on keyboard' support to our service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed. ## Related Videos - [Reliable scalability: How Amazon.com scales on AWS](https://www.wearedevelopers.com/videos/983-reliable-scalability-how-amazon-com-scales-on-aws) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Coffee with Developers: David Heinemeier Hansson](https://www.wearedevelopers.com/videos/875-coffee-with-developers-david-heinemeier-hansson) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Coffee with Developers - Robby Russell](https://www.wearedevelopers.com/videos/917-coffee-with-developers-robby-russell) - [The Time Paradox: Building Timezone-Safe Python/Django Applications](https://www.wearedevelopers.com/videos/1915-the-time-paradox-building-timezone-safe-python-django-applications) ## Related Articles - [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Software Engineer Career: Things You Should Know](https://www.wearedevelopers.com/magazine/143-software-engineer-career-things-you-should-know)