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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Center Technician (On-site) - **Company:** Trace3, Inc. - **Location:** Reno, NV, United States - **Experience:** Expert - **Salary:** $105,000.0 - $145,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Databases, Data Centers, Microprocessors, Domain Name System (DNS), Hard Disk Drives, Issue Tracking Systems, Networking Hardware, Internet Protocol, Virtual Private Networks (VPN), OSI Models, Microsoft Office, Networking Cables, Microsoft PowerPoint, Remote Access Technology, Network Routers, Computer Networking Systems, Bicsi, Information Technology, Network Server - **Published:** September 23, 2026 - **Apply:** https://www.careerjet.com/job/usce15d72cd0322d2ab552ab92efee7aa8/eaa ## About the Role * A minimum of two years' experience in a technical or data center support role. * Independently research Internet technologies (firewall/router/switch/VPN/DNS/Proxy). * Good understanding of the OSI model * Good command of written and spoken English. * Excellent customer service skills. * Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.). * Must have a strong attention to detail. EDUCATION/CERTIFICATION: * High School diploma/GED required. * CompTIA, A+, BICSI or similar certification is preferred. ## Description We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the "big picture." We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The "Stuff" it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it's due and demonstrate transparency. We "bring the weather" by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures - not just their success. We appreciate the individuality of the people around us. About the Role: Under the general direction of the Lead, Data Center Services, the Data Center Technician will physically support and provide remote-hand services to customers. *** This is a position with a 100% Onsite requirement*** What You'll Do: Data Center Infrastructure & Cabling: 30% * Support day-to-day operations of data center and execute various projects. * Perform analysis and consulting of customers IT infrastructure hardware in production; perform walkthrough with customer to determine ability to deliver project. * Install and manage structured cabling infrastructure projects. * Elicit Data Center infrastructure requirements from clients. * Install, terminate, test, and label all cross connects (copper and fiber) in the data center according to standard operating procedures. * Perform preventative maintenance and repairs by troubleshooting cabling system issues. * Troubleshoot and address physical issues. * Create straight-through, crossover, and console cables. * Move/install shelves, power strips, rails, cable management, servers, switches, and other equipment with requirements. Compute/Network/Storage support: 30% * Identify and report problem devices. Replace defective parts as directed. * Visually inspect equipment for errors or unusual noises. * Assist performing infrastructure readiness tests. * Configure OOB (out of band) management interfaces on various devices for remote access (compute, storage and networking). * Test and validate remote accessibility to the customer computer, server and/or network system. * Monitor and perform on-going maintenance on servers and network equipment. * Upgrade internal system components, including CPUs, memory, hard drives, and network cables. * Create and maintain service desk documentation. Asset Management: 20% * Provide a plan, unpack received items, identify parts, and dispose of all non-essential items. Must report results and give recommendations. * Ensure that power tests and reports on all incoming products are conducted before they are moved to the data center floor, per practices. * Digitally scan all incoming paperwork, transmit results, and proactively provide recommendations on gaps. * Input all device locations and cable connections into a customer-defined database. * Record all received products into a customer-defined database (including asset tags information, product manufacturer, model, and serial number). * Consult and conduct inventory control. Compare received products to the packing slip and report discrepancies. * Identify customer-defined spare parts and keep them in an inventory-controlled area. Recommend changes. Other: 20% * Maintain a high level of customer satisfaction. * Review work orders proactively and as post-work quality assurance to ensure requests are handled appropriately. * Actively participate during the service transition phase to perform knowledge transfer and documentation. * Develop documentation to maintain accurate records of customer computer, server, and network systems. * Shipping/loading dock management (report new items received). * Accept, fulfill, and report status via the ticketing system, time reports, and email processes. * Escort vendors and repair technicians as requested by the customer. * Perform crisis management in critical situations or during major service outages. * Communicate with stakeholders according to SLAs (service level agreements). * Perform root cause analysis. * Follow the Company's best practices and Standard Operating Procedures. * Mentor lower-level Data Center Technicians. * May perform other duties as assigned by supervisor., As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email . ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs. 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