> Markdown version of [/jobs/ext/3037572-tier-ii-deskside-support-technician](https://www.wearedevelopers.com/jobs/ext/3037572-tier-ii-deskside-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Tier II Deskside Support Technician

- **Company:** Peraton Inc
- **Location:** Livermore, CA, United States
- **Experience:** Expert
- **Salary:** $66,000.0 - $106,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Network Connections, TCP/IP, Wide Area Networks, Wi-Fi Technology, Peripherals, Computer Equipment
- **Published:** September 23, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9185693/tier-ii-deskside-support-technician

## About the Role

* Bachelors degree and 5 years of experience or a Masters degree and 3 years of experience or an Associates degree and 7 years of experience or a High School diploma/equivalent and 9 years of experience.
 * Must be a U.S. Citizen with the ability to obtain and maintain a Department of Energy (DOE) security clearance
 * Previous Tier 2 or advanced technical support experience.
 * Strong technical troubleshooting and problem-solving skills.
 * Experience supporting Windows environments and Microsoft Office applications.
 * Hands-on experience repairing PC hardware and supporting peripheral devices.
 * Familiarity with iOS devices, including iPads and iPhones, and basic mobile device management.
 * Experience troubleshooting network connectivity, including LAN/WAN, TCP/IP, and Wi-Fi.
 * Excellent communication and customer service skills.

Preferred Qualifications:

 * PC hardware certification, such as CompTIA A+.
 * Ability to lift and move computer equipment as needed
 * Willingness to work on-site and respond to deskside support requests
 * Strong attention to detail and ability to follow established procedures

## Description

* Provide deskside support for PC hardware, peripherals, printers, and related equipment
 * Troubleshoot and resolve issues with Windows operating systems and Microsoft Office applications
 * Support mobile devices, including iPads and iPhones, with configuration, connectivity, and application issues
 * Diagnose and resolve intermediate to advanced network connectivity problems
 * Handle and resolve incidents escalated from the Tier 1 Service Desk
 * Document troubleshooting steps, resolutions, and recommendations in the ticketing system
 * Collaborate with IT staff to identify recurring issues and recommend long term solutions
 * Maintain a strong customer service focus while working directly with end users
 * Assist with hardware deployments, upgrades, and system imaging as needed


## Related Videos

- [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof Cieślak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak)

## Related Articles

- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)