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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # GSD Global Support Tech Generalist - **Company:** The Church of Jesus Christ of Latter-day Saints - **Location:** Riverton, WY, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Information Systems, Desktop Computing, Instant Messaging Technology, Internet Protocol, Virtual Private Networks (VPN), Network Troubleshooting, LiveChat, Software Engineering, TCP/IP, Transmission Control Protocol (TCP), Computer Equipment, Information Technology, Network Support - **Published:** September 23, 2026 - **Apply:** https://www.careerbuilder.com/job-details/gsd-global-support-tech-generalist-english-and-spanish-required-riverton-ut--8922e04d-5569-44ab-953f-d6a805782dca ## About the Role * High School Diploma or equivalent required * Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred * 0 to 2 years previous computer technical support * Fluency (reading, writing, and speaking) in English and Spanish required * Although hybrid, this is a position that is based in Riverton, UT; therefore, must live close * Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users * Understanding of Active Directory to unlock and reset passwords * Proficient with troubleshooting all Windows Operating systems * Ability to communicate clearly and professionally, both verbally and in writing * Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues, Analysis Skills, Communication Skills, Computer Certifications, Computer Hardware, Computer Science, Customer Relations, Customer Relationship Management (CRM) Systems, Desktop PC, English Language, Facilities Management, Hardware Administration, Hardware Installation, IP (Internet Protocol), Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Active Directory, Microsoft Windows System Administration, Network Support, Online Chat, Operating Systems, Problem Solving Skills, Property Maintenance, Resolve Customer Issues, Smartphones, Software Development, Spanish Language, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, Training/Teaching, VPN Software ## Description This is a full-time (40-hour/week) position. Under current hybrid working arrangements, employees are required to work in the Riverton, Utah office a minimum of one day per week, or more frequently as business needs require. This Alternative Work Arrangement (AWA) is subject to ongoing approval. Although this is a hybrid position, must live close to the office based in Riverton, UT USA., * Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures * Provides technical support of hardware, systems, sub-systems and/or applications * Assists with navigating around application menus, may be required to remote into customer''s computer * Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network * Develops and sustains a productive customer relationship, making the customer and their needs a primary focus * Offers alternative solutions where appropriate * Records all customer contact information in CRM system * Escalates more complex problems to the Global Tech Support Specialist when appropriate * Performs work under general supervision * Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures * Provides technical support of hardware, systems, sub-systems and/or applications * Assists with navigating around application menus, may be required to remote into customer''s computer * Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network * Develops and sustains a productive customer relationship, making the customer and their needs a primary focus * Offers alternative solutions where appropriate * Records all customer contact information in CRM system * Escalates more complex problems to the Global Tech Support Specialist when appropriate * Performs work under general supervision ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [You’re a great coder? 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