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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier I Help Desk Technician - **Company:** Westaff (usa) Inc - **Location:** Baton Rouge, LA, United States - **Experience:** Starter - **Salary:** $43,680.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Software Documentation, Multi-Factor Authentication, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Network Connections, Microsoft PowerPoint, Microsoft SharePoint, Wi-Fi Technology, Office365, Computer Equipment, Laptops, Software Version Control, User Accounts - **Published:** September 23, 2026 - **Apply:** https://www.employbridge.com/job-search/search-jobs/ihub-1297289 ## About the Role * High school diploma or equivalent; associate degree, technical certification, or equivalent practical experience is preferred. * One or more years of help desk, desktop support, technical-support, legal-technology, paralegal, legal-assistant, or comparable customer-service experience. * Strong working knowledge of Microsoft Office, particularly Microsoft Word and Outlook. * Ability to troubleshoot common PC hardware and Windows operating system issues. * Familiarity with basic concepts related to printers, network connectivity, Wi-Fi, user accounts and passwords. * Strong interpersonal, verbal, and written communication skills. * Ability to explain technical issues and instructions clearly to nontechnical users. * Excellent customer-service skills, including patience, empathy, professionalism, follow-through, and sound judgment. ## Description Westaff's Career Division is not recruiting for a Tier I Help Desk Technician to provide first-line technical support to attorneys, paralegals, legal assistants, and administrative staff in a fast-paced law-firm environment. This role is responsible for resolving routine technology issues, assisting users with Microsoft Office and legal-document workflows, accurately documenting support requests, and escalating more complex issues to senior IT staff or outside vendors when appropriate. This position is for a local, well established corporate law firm. In office position (not remote). Monday - Friday, 830am-500pm. Salary range is $45K-55K plus benefits The ideal candidate is patient, professional, service-oriented, and comfortable working directly with users who have varying levels of technical experience. Candidates with paralegal, legal assistant, litigation-support, or legal-document-production experience-and strong technical aptitude-are especially encouraged to apply. Responsibilities: * Provide responsive first-level technical support by phone, email, remote-support tools, and in person. * Serve as a professional and approachable point of contact for attorneys, paralegals, legal assistants, and business-services staff. * Troubleshoot common Windows PC issues, including login problems, printers, monitors, docking stations, keyboards, mice, audio devices, and basic network-connectivity issues. * Assist users with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint. * Support Microsoft Word document formatting, including styles, tables of contents, headers and footers, page numbering, section breaks, templates, track changes, redlining, comments, and document comparison. * Assist with PDF-related needs, including creating, combining, converting, saving, printing, and basic troubleshooting of PDF documents. * Support legal-document workflows involving pleading formatting, exhibits, discovery materials, court filings, document revisions, and version control, as applicable. * Create, configure, deploy, and troubleshoot user workstations, laptops, monitors, printers, and peripheral devices. * Assist with user on-boarding and off-boarding tasks, including workstation setup, account-access coordination, equipment issuance and recovery, and basic orientation to firm technology. Reset passwords and assist with multi-factor authentication, account-access issues, and approved access requests in accordance with firm security procedures. * Record incidents, requests, troubleshooting steps, and resolutions in the firm's ticketing system. * Prioritize support requests based on urgency, business impact, attorney needs, court deadlines, hearings, trials, and client-service requirements. * Escalate hardware failures, complex application issues, security concerns, network issues, and unresolved incidents to appropriate IT personnel or vendors. * Maintain confidentiality and handle all firm, client, case, financial, and personnel information with discretion. * Follow firm IT policies, security procedures, documentation standards, and service-level expectations. * Help maintain IT documentation, user guides, knowledge-base articles, and standard operating procedures. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Web Scraping, AI Agents, and the Future of Open Source - Kevin Lewis (Apify)](https://www.wearedevelopers.com/videos/1910-web-scraping-ai-agents-and-the-future-of-open-source-kevin-lewis-apify) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)