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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solutions Analyst - Infios Support - **Company:** REDWOOD PARTNERS, INC. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $65,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Data Analysis, Bioinformatics, Software as a Service, Data Sharing, Relational Databases, Electronic Data Interchange (EDI), JSON, SQL Databases, Systems Integration, Extensible Markup Language (XML), File Transfer Protocol (FTP), Enterprise Software Applications, SOAPAPI, 3-tier Architectures - **Published:** September 23, 2026 - **Apply:** https://www.builtincolorado.com/job/solutions-analyst-infios-support/11312369?handler=ApplyRedirect ## About the Role * Direct hands-on experience with Infios TMS in a support, implementation, administration, super-user, or operational capacity * Experience troubleshooting system integrations and data exchanges between enterprise applications * Working knowledge of integration technologies and data formats such as APIs, REST/SOAP web services, XML, JSON, EDI, or SFTP * Experience reviewing application logs, integration messages, or other technical diagnostic information * Experience with SQL or relational databases and the ability to perform basic data analysis or validation * Experience supporting SaaS or cloud-based enterprise applications * Experience working within a structured Tier 2/Tier 3 technical support or application support environment * Experience with support platforms and processes involving case management, SLAs, escalation procedures, incident management, and Knowledge Base development, The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job. ## Description As Solutions Analyst - Infios Support working within Innovate (one of our entities), you will be responsible for working directly with customers as a technical resource, combining knowledge of transportation operations with strong analytical and troubleshooting skills to diagnose and resolve application, configuration, data and integration-related issues. How You Make a Difference Everyday: * Own customer support cases from initial investigation through resolution, providing timely and accurate communication throughout the lifecycle of the issue * Respond to customer support requests, system notifications, and inquiries in accordance with established service-level agreements (SLAs) * Investigate, troubleshoot, and resolve Infios TMS application, configuration, data, and integration-related issues * Analyze reported symptoms, application behavior, system data, logs, and other available technical information to identify potential root causes * Reproduce customer issues when appropriate and differentiate between application defects, configuration issues, integration failures, data problems, and user/process-related issues * Escalate complex issues to subject matter experts, Engineering, or other technical teams with complete troubleshooting documentation and supporting evidence * Collaborate with customers and internal teams to validate solutions and confirm successful resolution * Create and maintain technical documentation, troubleshooting procedures, and Knowledge Base content to improve both customer and internal support capabilities * Identify recurring issues and recommend improvements to processes, documentation, product configuration, or support procedures * Share technical knowledge and mentor other analysts in established troubleshooting practices and support procedures * Contribute to continuous improvement initiatives designed to increase support efficiency, reduce resolution times, and improve the overall customer experience ## Related Videos - [Smart City, Smart Mobility](https://www.wearedevelopers.com/videos/954-smart-city-smart-mobility) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Introducing JSON Structure](https://www.wearedevelopers.com/videos/100219-introducing-json-structure) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Building Accountability in Agentic AI](https://www.wearedevelopers.com/videos/100046-building-accountability-in-agentic-ai) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How Much Does a Software Engineer Make? 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