> Markdown version of [/jobs/ext/3038283-technical-support-helpdesk](https://www.wearedevelopers.com/jobs/ext/3038283-technical-support-helpdesk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support / Helpdesk - **Company:** The Critical Update Inc. - **Location:** Austin, TX, United States - **Experience:** Experienced - **Salary:** $37,440.0 - $45,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Cloud Computing, Data Cabling, Data Recovery, Linux, Network Troubleshooting, Networking Cables, Routing, Office Suite, Server Administration, Office365, Malware - **Published:** September 23, 2026 - **Apply:** https://jobs.smartrecruiters.com/TheCriticalUpdateInc/743999894025173-technical-support-helpdesk ## About the Role * Three years or more providing end user support in a networked environment. (Working for another IT/MSP company or with a small consulting firm is a plus). * Excellent troubleshooting skills. Must be able to research and document solutions using available resources. Seek help when needed. * Working knowledge of networking, data cabling, routing, switching and general network troubleshooting. -We have vendor training available- * Working knowledge of Windows server versions. Able to help deploy a new server, troubleshoot server permissions and provide server maintenance. * Able to manage MS365 environments, support end users and troubleshoot issues. * Expert knowledge supporting Windows OS in a networked environment. * Linux working knowledge a plus but not essential. * Strong MAC OS working knowledge. Able to provision new systems and assist clients remotely. * Expert knowledge fighting malware and viruses. * Able to prioritize service calls and apply good judgment when scheduling daily activities. Respond to requests for technical assistance in person, via phone, electronically. * Able to adapt to a wide variety of clients and reach for help when needed. * Hungry to learn and be challenged. * Clear verbal and written communication with colleagues and customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Log all help desk interactions * Great listening skills and the ability to execute service ticket and workflow processes. * Must have reliable transportation. - We provide a car/gas allowance - * Able to lift 50 lbs and crawl under a desk, if needed. Help run network cabling in commercial buildings and office suites. * Bilingual in Spanish is a plus but not required. * Punctual and reliable. ## Description Do you have the desire to help small businesses and Non-Profit organizations with a wide range of technology solutions? Do you enjoy being a part of a team that makes a difference in the community? If so, then this may be an opportunity for you. We are looking for future team members with similar values (integrity, service, resourcefulness) to help us provide outsource IT support to clients in the Austin metro. A typical day may start with some routine end-user support, and then respond to service calls from new clients who may need a virus cleanup, data recovery, or a migration to the Cloud. It may be a cabling project or helping someone who is moving to a new office figure out how to set up network drops. For some clients, it could be working with vendor's technical support to help resolve an issue. You will be exposed to a wide range of technologies and people, which keep things interesting and challenging. Please do not apply if you're not looking to commit long-term to this opportunity. We are a highly relational company and truly enjoy being a trusted technology resource. We want "wingmen" who we can count on and support each other when calls get crazy. NOTE: As part of our recruiting process, we require completing a questionnaire before scheduling an interview in person. This questionnaire helps us determine what type of client is a good fit for your particular skill set and abilities. It will require an hour or two to complete. * We have part-time positions with the potential to grow into full-time opportunities (gas allowance, company phone, and a flexible schedule ). ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Enhancing Workload Security in Kubernetes](https://www.wearedevelopers.com/videos/356-enhancing-workload-security-in-kubernetes) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)