> Markdown version of [/jobs/ext/3038564-principal-software-engineer](https://www.wearedevelopers.com/jobs/ext/3038564-principal-software-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Software Engineer - **Company:** Genesys Telecommunications Laboratories, Inc. - **Location:** Durham, NC, United States (Remote available) - **Experience:** Experienced - **Salary:** $165,400.0 - $290,800.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Application Performance Management, Systems Engineering, Cloud Computing, Code Review, Continuous Delivery, Continuous Integration, DevOps, Amazon DynamoDB, Github, Design of User Interfaces, Human-Computer Interaction, Open Source Technology, Performance Tuning, Scrum Methodology, Systems Development Life Cycle, Requirements Management, Software Engineering, TypeScript, User-Centered Design, Application Enhancement Tool, Genesys, DevOps Tools - Open-source, Prompt Engineering, AWS Lambda, Backend, Cloudformation, Kubernetes, Information Technology, AWS Fargate, Front End Software Development, Virtual Agents, Restful APIs, Terraform, Docker, Microservices - **Published:** September 23, 2026 - **Apply:** https://www.careerbuilder.com/job-details/principal-software-engineer-durham-nc--94ed07d3-363b-48d5-9765-d6371c991e86 ## About the Role * Minimum of 10+ years of professional software development experience * 2+ years working with AI solutions * Proven expertise in agentic AI development, including hands-on experience with RAG, RAG pipelines and MCP framework * Proficiency in Go for backend development * Strong experience in system prompt engineering and tool use configuration and tuning * Strong experience with JavaScript and TypeScript for front-end and full-stack applications * Hands-on expertise with Kubernetes for orchestration and container lifecycle management * Proven experience building and deploying cloud-native solutions on AWS (e.g., EKS, Fargate, Dynamo DB, EC2, ECS, Lambda, S3) * Solid understanding of microservices architecture and RESTful API design * Strong analytical and problem-solving skills with attention to detail * Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience, * Experience integrating with Genesys Cloud APIs or comparable customer experience platforms * Exposure to UX design principles or experience developing intuitive user interfaces * Familiarity with AWS-native services such as CloudFormation, Step Functions, or DynamoDB * Demonstrated contributions to open-source projects or a strong GitHub portfolio * Experience with DevOps tooling including Docker, CI/CD pipelines, and Terraform * Knowledge of Agile/Scrum methodologies and team collaboration practices, AWS Lambda, Agile Programming Methodologies, Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), Amazon Web Services (AWS), Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Best Practices, Cloud Computing, Code Reviews, Computer Science, Continuous Deployment/Delivery, Continuous Integration, Customer Experience, Customer Relations, Dental Insurance, Detail Oriented, DevOps, Docker, Genesys Solutions, GitHub, Identify Issues, JavaScript, Leadership, MCP - Microsoft Certified Professional, Mentoring, Microservices, Open Source, Operational Improvement, Operational Strategy, Order Delivery, Performance Tuning/Optimization, Problem Solving Skills, REST (Representational State Transfer), Requirements Management, Scalable System Development, Scrum Project Management and Software Development, Service Delivery, Software Development, Software Engineering, Sustainability, Systems Engineering, Team Player, Technical Delivery, Technical/Engineering Design, User Experience Design (UXD), User Interface/Experience (UI/UX), Vision Plan ## Description * Develop advanced Agentic AI solutions leveraging the latest capabilities and tools available on the Genesys Cloud platform. * Utilize AI-powered tools and frameworks to significantly accelerate code development and increase overall efficiency. * Design and implement robust integrations to enhance and extend Agentic AI functionalities. * Build scalable, high-performance backend applications using Go. * Create dynamic, intuitive, and responsive front-end components with JavaScript and TypeScript. * Deploy and manage containerized applications using Kubernetes on AWS. * Integrate with Genesys Cloud APIs to deliver seamless enhancements to customer experience (CX) workflows. * Optimize application performance, scalability, and reliability within cloud-native environments. * Collaborate closely with product managers, architects, and UX designers to define technical requirements and deliver exceptional solutions. * Write clean, maintainable, and well-documented code that adheres to industry best practices and engineering standards. * Troubleshoot and resolve complex production issues with speed and precision. * Actively participate in peer code reviews and provide mentorship to junior engineers., * Our Talent Acquisition team reviews your application with the hiring team. * A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. * Next, you'll meet the hiring manager and other members of the interview team. * We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. * After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. ## Related Videos - [The Future of Developer Experience with GenAI: Driving Engineering Excellence](https://www.wearedevelopers.com/videos/1107-the-future-of-developer-experience-with-genai-driving-engineering-excellence) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Building and Modernising Apps with Agentic AI - Julia Kordick](https://www.wearedevelopers.com/videos/1832-building-and-modernising-apps-with-agentic-ai-julia-kordick) - [Docker build without Docker](https://www.wearedevelopers.com/videos/100114-docker-build-without-docker) ## Related Articles - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)