> Markdown version of [/jobs/ext/3038679-implementation-engineer](https://www.wearedevelopers.com/jobs/ext/3038679-implementation-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Engineer - **Company:** Metriport Inc. - **Location:** San Francisco, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $160,000.0 - $190,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Software Debugging, Healthcare Effectiveness Data and Information Set, Node.Js, Scrum Methodology, Product Software Implementation Methods, TypeScript, ReactJS, Fast Healthcare Interoperability Resources, Health Level Seven International - **Published:** September 23, 2026 - **Apply:** https://www.thejobnetwork.com/job/d5f045a0-c291-4a3c-9f39-1f2220883589/senior-implementation-engineer ## About the Role We're a small, high-output team, mostly former founders including YC alumni, and we operate with real autonomy and almost no bureaucracy. We hire on competence, not pedigree. Leaders are in the office six days a week, and we generally expect the team to be available six days a week too. Not because we count hours, but because there's always more wood to chop when revolutionizing how tomorrow's healthcare providers deliver care to their patients today. We trust our team to take the time off they need and we've never said no to a time off request. You have an entrepreneurial mindset and a strong sense of ownership. You don't wait to be told what's broken. Instead, you believe you can figure out any problem that lands in your lap even outside your exact domain. When someone scopes something for three weeks, you ask why it can't be done in three days, and you also know the difference between shipping a fast v0 and cutting a corner that comes back to bite you. You walk the tightrope between craft and speed without falling off either side., * You have 6+ years experience supporting software implementation * Full-stack experience: React, TypeScript, Node.js. * You're located in San Francisco or the Bay Area (or willing to relocate). * Healthcare experience isn't required, but if the following terms mean something to you, that's a plus: HIPAA, FHIR, HIE, IHE, EHR/EMR, NPI, TEFCA, ADT, HL7, HEDIS, RAF, SNOMED, LOINC, ICD-10, etc. ## Description In a nutshell, we're looking for a Implementation Engineer with the following specific qualities: * You're entrepreneurial-minded, with an olympian-level work ethic (nearly our entire engineering team consists of former founders). * You are confident in your ability to connect with customers and building strong partnerships while providing technical guidance * You believe you can solve any problem that comes at you, and don't shy away from diving deep into areas where you may lack domain expertise and have a strong sense of ownership over your work. * You care more about the end result and delivering value to a customer, rather than what new and frilly tech is being used under the hood for a given feature. * When someone scopes out a project with an ETA of 3 weeks, you ask yourself "why can't it be done in 3 days?". * You're a hacker at heart, and have a good sense of what rules should, and shouldn't, be broken. What you'll be doing After quickly ramping up using our comprehensive onboarding materials to get familiar with our domain, and codebase, the goal would be to get you connected with customers as quickly as possible. Specifically, day to day, this looks like: * Serve as the primary point of contact for the customer throughout the partnership. * Conduct discovery calls when a customer is onboarded to understand their use cases, technical requirements, and success criteria. * Participate in weekly syncs with onboarding customers to ensure they are deriving value from product and have successfully integrated Metriport into their day-to-day workflows. * Maintain the customer relationship after onboarding, through regular check-ins and providing continuous support through communication channels. * Provide technical expertise by helping to answer questions about product capabilities, integrations, and implementation. * Troubleshoot and debug customer issues, in some cases working with the engineering team to resolve them. * Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers. * Join weekly syncs to update the team on how customers are doing, raise anything that needs addressing, and discuss where customer feedback fits into what we're building. * Proactively communicate relevant product updates and new feature releases that align with customer needs and use cases. * Participating in bi-weekly sprint planning / retro sessions, and quarterly planning sessions. * Managing APIs and integrations to ensure seamless functionality for customers. * Working with customers from onboarding to production roll-out. * Attending a daily 30 minute remote stand-up at 7:30am PST Mon-Fri (our only regular mandatory meeting). ## Related Videos - [Build and Deploy a Fullstack App with Open Source Tooling](https://www.wearedevelopers.com/videos/775-build-and-deploy-a-fullstack-app-with-open-source-tooling) - [Do TypeScript without TypeScript](https://www.wearedevelopers.com/videos/327-do-typescript-without-typescript) - [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs) - [Stop using Node.js like in 2020! 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