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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Contact Center Voice Engineer - Mid Level - **Company:** USAA - **Location:** San Antonio, TX, United States - **Experience:** Experienced - **Salary:** $93,770.0 - $179,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Agile Methodology, Amazon Web Services, Data Analysis, VoIP, Cloud Computing, Computer Telephony Integration, Customer Interaction Management (Software), Information Engineering, Database Queries, DevOps, Domain Name System (DNS), IT Management, JSON, Python (Programming Language), Linux System Administration, Log Analysis, Networking Basics, OAuth, Release Management, Software Engineering, Systems Integration, TCP/IP, Network Routers, Transport Layer Security, Load Balancing, Cisco Unified Contact Center Enterprise (UCCE), Software Troubleshooting, Firewalls (Computer Science), Information Technology, Restful APIs, Cisco - **Published:** September 23, 2026 - **Apply:** https://dejobs.org/x/x/4BDD7BA85D1949FBB1187E3C711D809F/job/ ## About the Role * Bachelor's degree; OR 4 years of relevant education and/or experience. * 4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. * 2 years of experience in creating, modifying, and maintaining infrastructure and individual system components. * Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. * Knowledge and understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. * Basic understanding of cloud technologies and tools. What sets you apart: * Understanding of Cisco UCCE architecture and core components (Router/Logger, AW/HDS/DDS, PGs, CVP, Finesse, CCMP) * Strong troubleshooting and log analysis skills across contact center applications * SQL querying and data analysis experience * Understanding of CTI integrations, REST APIs, JSON, and OAuth concepts * Knowledge of contact center call flows, SIP/VoIP, and related protocols * Experience supporting platform upgrades, migrations, and cutovers * Python and/or Go development experience for automation and operational tooling * Nice to have - AWS fundamentals and cloud technology experience and exposure to AWS Connect. * Windows and Linux administration fundamentals, Networking fundamentals (DNS, TCP/IP, SSL/TLS, load balancing, firewalls) * Automation mindset with interest in DevOps and Infrastructure-as-Code concepts * Comfortable working across infrastructure, applications, integrations, and development teams. * Strong analytical and problem-solving skills, ability and desire to learn new technologies * Self-starter with strong communication skills and production support experience ## Description At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Contact Center Voice Engineer - Mid Level, you will join the Voice Infrastructure team within the Contact Center Technologies organization under Digital, supporting the technologies that enable millions of member interactions each year. This role offers hands-on experience with Cisco contact center platforms, cloud technologies, integrations, and automation in a highly visible enterprise environment. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, or Plano, TX. Relocation assistance is not available for this position. What you'll do: * Under limited supervision, designs scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks; builds monitoring and tooling for systems. * Independently, resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management. * Analyzes complex outages and identifies opportunities for system improvements. * Understands and consistently exercises engineering best practices, concepts, and patterns. * Understands the customer and identifies solutions and ideas for the customer with some assistance. * Evaluates potential Technology solutions with some oversight. * Mentors' junior engineers and may being mentoring peer engineer. * Develop software defined infrastructure in code in CI/CD Pipelines. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)