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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** Iridium, LLC - **Location:** McLean, VA, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Azure, Monitoring of Systems, Network Monitoring, Software Tools, Data Logging, Computer Networking Systems, Computer Network Operations - **Published:** September 23, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9186718/service-desk-technician ## About the Role * Bachelor's or Associates degree and/or 2+ years of recent experience in Command Center Operations, Network Operations, Technical Support, Event/Fault Monitoring and/or Incident Management for complex server and networking systems * Strong communication skills, with the ability to communicate key messages and ideas clearly and effectively * Can cultivate meaningful relationships with your manager and members of your team, while being open and responsive to constructive feedback as they guide and mentor you * The ability to think outside the box to help solve problems, with the humility to ask for help when needed * Adaptability to a dynamic environment and the readiness to take on any new tasks that are handed to you * A motivation to achieve outcomes and results * Capable of handling multiple tasks at once and completing them on time with mostly no errors * An eagerness to develop professionally, continuously learn, and share knowledge with others Things That Would be Great if You Brought to the Table: * Technical skills to understand incidents typical of a networked, international aircraft surveillance system-of-systems, and the underlying problems causing them * Professional certifications such as ITIL foundation, Network+, AZURE, CompTIA or CCNA * Experience with aviation, safety, and security * Air traffic control, flight operation, safety training and related aviation experience * Any foreign language experience We'll also need you to: * Be able to work 12 hour shifts rotating every eight weeks, with additional on-call duty as required. Each team will work either 4 or 5 days in a row, followed by 4-5 days off and work 8-week rotations (8 weeks on days, then rotates to 8 weeks on nights) Work Environment: This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer. We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium's Hybrid Work Policy, employees are expected to work at least four days per week (approximately 80%) in an Iridium office to support collaboration, relationship-building, and professional growth. ## Description The Service Desk Technician supports Aireon's global aircraft surveillance network by performing routine monitoring, following documented operational procedures, and assisting with basic incident triage in a 24/7 environment. This entry-level role focuses on executing defined tasks, logging operational activity, and escalating issues according to established guidelines. As the Specialist gains experience, they build competency in monitoring tools, troubleshooting steps, and operational processes to support the performance and reliability of Aireon's surveillance services. Aireon is certified to provide surveillance as a service to global customers in a safety-critical industry. Service Desk Technicians are an essential part of this service and are required to reach and maintain an acceptable standard of competency. Aireon will provide initial and ongoing training to support competency standards. This is measured through assessment that is renewable annually. What You'll Do: * Monitor network devices, system status, and performance metrics using established dashboards and tools * Follow defined procedures to log routine operational activity and system events for Aireon's aircraft surveillance network * Assist with documenting maintenance activity and incident details under guidance from more experienced team members * Monitor alerts for system, network, and performance issues, escalating according to documented procedures * Follow structured plans, checklists, and processes to support daily operational tasks * Record activity related to scheduled tasks, routine monitoring, and unexpected events * Perform initial incident triage and basic troubleshooting, escalating issues that fall outside Tier 1 scope * Support outage mitigation by gathering information, performing preliminary checks, and handing off to senior technicians or engineers * Use approved software tools to update logs, communication templates, and system records * Resolve clearly defined Tier 1 service requests and support tickets, escalating unfamiliar or complex issues ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)