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# Desktop Support Analyst - KOP 2nd Shift

- **Company:** TEKSYSTEMS INC.
- **Location:** Philadelphia, PA, United States
- **Salary:** $52,000.0 - $58,240.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Computer Equipment
- **Published:** September 23, 2026
- **Apply:** https://www.phillyjobs.com/job.asp?id=3401623429&tx=KK4343FFL&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

We are seeking a customer-focused Desktop Support Analyst to join a fast-paced healthcare technology environment. This role is ideal for candidates with experience in Tier 1 or Tier 2 technical support who enjoy helping end users, solving technical issues, and providing exceptional customer service.

The ideal candidate is eager to learn, communicates effectively with users at all levels, and thrives in a collaborative team environment. Technical aptitude is important, but strong customer service and professionalism are equally critical to success in this role., * 1 to 4 years of experience in desktop support, IT support, or technical support.

 * Experience troubleshooting hardware, software, and operating system issues.
 * Strong customer service and communication skills.
 * Ability to analyze problems and resolve issues independently.
 * Comfortable working in a fast-paced, highly visible, customer-facing environment.
 * Ability to work effectively with minimal supervision.

Preferred

 * CompTIA A+ Certification.
 * Experience with Active Directory.
 * Experience supporting Windows 10 environments.
 * Experience with deskside support and endpoint troubleshooting.

Technical Skills

 * Desktop Support
 * Windows 10
 * Troubleshooting
 * Active Directory
 * Customer Service
 * Hardware & Software Support
 * End-User Support
 * Ticket Management, * Strong interpersonal and communication skills.
 * A positive attitude and willingness to learn.
 * Excellent attendance and reliability.
 * Ability to work efficiently in a team-oriented environment.
 * Attention to detail and commitment to providing a high level of support to end users., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

* Provide Tier 1 and Tier 2 support for desktop hardware, software, operating systems, and peripheral devices.
 * Troubleshoot and resolve technical issues both remotely and in person.
 * Deliver outstanding customer service while managing support requests through resolution.
 * Accurately document incidents, requests, and resolutions within the ticketing system.
 * Evaluate issues and determine appropriate support levels and escalation paths.
 * Escalate complex technical issues to higher-level support teams as needed.
 * Track and follow up on support requests to ensure timely completion.
 * Support Windows-based environments, end-user devices, and mobile technologies.
 * Maintain knowledge of supported applications, hardware platforms, and operating systems.


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