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# Desktop Support Engineer

- **Company:** Robert Half
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Microsoft Software, Break Fix, Peripherals, Microsoft InTune, User Administration, User Accounts
- **Published:** September 23, 2026
- **Apply:** https://dejobs.org/x/x/5DA9EAD5E51F436FB4D9B8CEF7A618D6/job/

## About the Role

Description We are looking for a Desktop Support Engineer to provide dependable technical assistance for end users in an onsite, fast-paced investment banking environment. This long-term contract position is ideal for a hands-on candidate who enjoys solving workstation, account, and device-related issues while delivering responsive support. The role requires strong communication, practical troubleshooting ability, and experience supporting core Microsoft technologies in a user-facing setting., * Work proactively to identify recurring technical issues and help improve support processes through practical problem-solving and follow-through. Requirements * At least 3 years of experience providing IT support in a desktop, help desk, or end-user support capacity.

 * Working knowledge of Active Directory, including administration of users, groups, and computer accounts.

 * Experience supporting Office 365 environments, including user management, licensing, and group administration.

 * Familiarity with Microsoft Intune for basic device and user management activities.

 * Strong hands-on troubleshooting skills with Microsoft Windows and Windows 10 systems.

 * Ability to manage physical desktop support tasks such as equipment setup, device moves, and cable connectivity.

 * Clear communication skills and a proactive approach to resolving technical issues.

 * Experience working with service desk ticketing processes and maintaining accurate support documentation. Technology Doesn't Change the World, People Do.®

## Description

* Provide day-to-day desktop and help desk support for employees, resolving hardware, software, and access-related issues in a timely manner.

 * Manage user accounts, security groups, and computer objects within Active Directory to support onboarding, changes, and issue resolution.

 * Support Office 365 administration tasks, including maintaining user access, license assignments, and group membership updates.

 * Assist with basic Microsoft Intune activities such as user and device administration, enrollment support, and troubleshooting endpoint issues.

 * Diagnose and resolve problems across Windows-based systems, including Windows 10 environments, peripherals, and common workplace applications.

 * Handle service desk tickets efficiently by documenting issues, prioritizing requests, and communicating progress clearly to end users.

 * Prepare, organize, deploy, and relocate equipment as needed, including connecting devices, managing cables, and setting up workstations.


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