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# Help Desk Tech

- **Company:** Neighborly Llc
- **Location:** Waco, TX, United States
- **Contract:** Franchise
- **Skills:** Microsoft Windows, Software Applications, Google Chrome, Computer Literacy, Web Browsers, Issue Tracking Systems, QuickBooks (Software)
- **Published:** September 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=341194304d3cf742

## About the Role

* Customer Service
 * General knowledge of Windows Environments (Windows 10 or newer)
 * General knowledge of Web browsers (Google Chrome, Microsoft Edge) and their basic settings/options
 * General knowledge of Intuit QuickBooks Online (preferred but not required)
 * General knowledge of ticketing systems and documentation (preferred but not required)
 * General knowledge of Point-of-Sale systems (preferred but not required)

Skills:

 * Strong computer literacy skills with an emphasis on software knowledge and use
 * Diagnostic and analytical skills for software
 * Professional tone and phone/email presence, with clear communication ability
 * Ability to work well under pressure to meet required timelines
 * Proficiencies with time management
 * Sense of urgency; maintain a positive attitude
 * Service-oriented attitude
 * Detail-oriented
 * Patience
 * Active listening
 * Problem solving
 * Adaptability and ability to take direction
 * Critical thinking
 * Strong ability to multitask

Education:

 * Associates Degree preferred but not required.

## Description

As a Help Desk Tech on the Zoreware team, a typical day for you will include:

 * Support all internal and external customers with product training, knowledge and expertise.
 * Respond to support requests via phone, email or chat.
 * Keep accurate records of all support requests, internal research and applied resolutions using the appropriate ticketing system.
 * Insure that issues are resolved in a timely manner in accordance with SLA.
 * Assist with testing and/or documentation of new products or enhancements.


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