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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Support Technician - **Company:** Addison Group - **Location:** Oklahoma City, OK, United States - **Experience:** Expert - **Salary:** $52,000.0 - $70,720.0 - **Contract:** Temporary to permanent - **Skills:** JavaScript (Programming Language), Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Microsoft Azure, VoIP, Business Systems, Cloud Computing, Cyber Security, Databases, Windows Servers - **Published:** September 23, 2026 - **Apply:** https://addisongroup.gosnaphop.com/jobs/l/login/19e62b1f-e3e6-11eb-be56-42010a8a0031/216d4d05-b74a-11f1-ac9e-024201c20d84/false?applyId=bf2ebec0-b695-11f1-ac9e-024201c20d84&apply=true&returnUrl=/l/recruiting/jobapplication/bf2ebec0-b695-11f1-ac9e-024201c20d84/216d4d05-b74a-11f1-ac9e-024201c20d84/false?step=1 ## About the Role Preferred Experience: Minimum 3 years of experience in an IT support, help desk, desktop support, or technical support role. Managed Services Provider (MSP) experience is strongly preferred. Experience supporting Windows, MacOS, iOS, and Android environments. Familiarity with Microsoft 365 administration and troubleshooting. Experience supporting Windows Server and Active Directory environments is preferred. A+ Certification required. Strong understanding of customer service principles and technical troubleshooting methodologies. Experience working in professional environments supporting financial services, healthcare, or business clients is a plus. Ideal Candidate Profile: Positive attitude with a strong desire to help customers and teammates succeed. Professional communicator who remains calm and empathetic during challenging situations. Strong work ethic with a willingness to learn, grow, and take initiative. Highly dependable, organized, and detail-oriented. Coachable individual who values feedback and continuous improvement. Able to manage multiple priorities while maintaining a high level of customer service. Team player who enjoys collaborating with others and contributing to a positive culture. Comfortable working in a fast-paced environment where customer experience is a top priority. Possesses the drive, accountability, and professionalism that cannot be taught through technical training alone. ## Description Key Responsibilities: Troubleshoot and resolve customer technical issues submitted through phone calls, email, and ticketing systems. Provide professional and empathetic customer support while maintaining a positive experience during high-volume support periods. Monitor, manage, and prioritize incoming service requests and support tickets. Communicate clearly with customers and team members regarding issue status, timelines, and resolutions. Document troubleshooting steps, time entries, and resolution details accurately. Support Windows, Mac, iOS, and Android devices in a business environment. Assist with Microsoft 365 administration and troubleshooting activities. Support Windows Server and Active Directory environments as needed. Participate in a shared on-call rotation after onboarding and training. Occasionally travel to customer locations to provide onsite support and technical assistance., Role: Technical Support Analyst Position Type: Contract Location: Oklahoma City Pay Rate Range: $22.00 - $26.00/hour Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputabl... Recommended *, Job Title: IT Support Technician Industry: Managed IT Services / Technology Location (city, state): Oklahoma City, OK Pay: $40,000 - $50,000 / year depending on experience Work Schedule: Monday-Friday, primarily during standard business hours, with occ... 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