> Markdown version of [/jobs/ext/3039438-sr-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/3039438-sr-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Technical Support Engineer - **Company:** Rockwell Automation, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $92,000.0 - $138,000.0 - **Contract:** Permanent contract - **Skills:** Computer Vision, Code Coverage, Ethernet, Issue Tracking Systems, Linux Commands, Log Analysis, Rslogix, OPC Unified Architecture, GitHub Copilot, Information Technology - **Published:** September 23, 2026 - **Apply:** https://rockwellautomation.wd1.myworkdayjobs.com/External_Rockwell_Automation/job/California-United-States/Sr-Technical-Support-Engineer_R26-7281 ## About the Role * Bachelor's Degree or Equivalent Years of Relevant Work Experience * Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The Preferred - You Might Also Have: * Typically requires a minimum of 2 years of related experience in a technical support or field engineering environment. * Bachelor's degree in Engineering, Computer Science, or a related technical discipline. * Experience providing technical support for a software or hardware-software product * Experience diagnosing issues that span software, network, and physical hardware * Experience owning a support function - portal, ticketing system, SLAs, and escalation process. * Comfort on a Linux command line for log collection and diagnostics. * Familiarity with industrial networking and controllers - EtherNet/IP, OPC UA, PLCs. * Experience with machine vision systems, cameras, or optics troubleshooting. * Experience building knowledge bases or self-service documentation that measurably deflects tickets. ## Description Rockwell Automation is building machine vision and visual inspection into the Automation Control Software portfolio, alongside Studio 5000 Logix Designer and FactoryTalk Optix. You will own front-line technical support for it - the first response when a customer's inspection station stops passing parts, and the path from that call to a resolved defect. You will also own the support function itself: the portal, the ticket taxonomy, the escalation path into engineering, and the knowledge base that keeps the same question from being answered twice. You will work in an organization that applies agents to its own operating loop - triage, log analysis, summarization, and knowledge retrieval through MCP-connected systems - using GitHub Copilot Enterprise and Claude. You will help build that loop for support specifically, and measure whether it actually cut time to resolution. This role will have a remote schedule and will report to the Manager, Customer Support Engineering. Your Responsibilities: * Own front-line and second-line technical support for inspection deployments, from intake through resolution. * Diagnose issues across application, model behavior, edge device, network, and controller integration. * Own and improve the support portal, ticket taxonomy, SLAs, and the escalation path into engineering. * Build and maintain the knowledge base and troubleshooting documentation used by customers and the field. * Turn recurring support patterns into product requirements, diagnostics, and test coverage. * Apply agents to triage, log analysis, and knowledge retrieval, and measure the effect on time to resolution. ## Related Videos - [Robots are coming into the wild! 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