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# Information Technology Field Technician in Austin

- **Company:** Energy Jobline
- **Location:** Austin, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Apple Mac Systems, Backup Devices, Cloud Computing, Data Centers, Supervisory Control and Data Acquisition (SCADA), Virtualization Technology, Information Technology, Hardware Infrastructure, Network Server, Servicenow
- **Published:** September 23, 2026
- **Apply:** https://www.energyjobline.com/job/information-technology-field-technician-austin-31703566

## About the Role

* Minimum 5-7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer
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 * Strong Microsoft Operating System installation (Win10 / Win11 / MAC OS X) and troubleshooting skills.
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 * Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipment/Devices
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 * Familiarity of IT-OT systems (SCADA, PLC, HMI), industrial networking, Windows-based engineering workstations.
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 * ServiceNow for SLA tracking and ticket management.
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 * Good knowledge in handling RF scanners, industry level label printers (Zebra, etc)
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 * Hands on experience in handling Data center hardware.
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 * Good knowledge on Virtualization, Network, Storage servers, backups, VMs, and Cloud technology.
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 * Strong Customer service skills
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 * Able to handle unforeseen situations.

## Description

* Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets.


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