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# Service Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Fort Meade, MD, United States
- **Experience:** Starter
- **Contract:** Contract
- **Skills:** Multitier Architecture, Microsoft Windows, Computer Literacy, Break Fix, Laptops, Database Tools and Utilities
- **Published:** September 23, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9181395/service-desk-technician

## About the Role

· This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)

· Because an active or interim DoD clearance is required, U.S. Citizenship is required

## Description

TEKsystems is in search of a junior level service desk specialist to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc.
o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
o Provides polite and friendly customer service
o Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
o Documents incident status and solutions in incident database tools.
o Possesses current working knowledge of computers, printers, laptops, and common windows applications
o Works through various types Tier II issues with telephone assist
o Provides answers to Frequently Asked Questions or solutions to common problems a


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