> Markdown version of [/jobs/ext/3039824-cmdb-configuration-manager](https://www.wearedevelopers.com/jobs/ext/3039824-cmdb-configuration-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CMDB Configuration Manager - **Company:** Insight Global - **Location:** Evanston, IL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Microsoft Azure, Software as a Service, Cloud Computing, Configuration Management Databases, Configuration Management, Oracle (Applications), Platform as a Service (PAAS), Atlassian Tools, Serverless Computing, Servicenow - **Published:** September 23, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3401607777&tx=KR3131FFP&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role Excellent written and oral communication skills - Excellent collaboration skills - Exceptional customer service - Strong documentation skills - Strong analytical and problem-solving skills - The ability to conduct research into various products and share comparisons in a concise manner - The ability to present ideas in a business-friendly way - The motivation to work independently - The desire to learn new technologies as needed - Effective prioritization skills with the ability to execute tasks in a high-pressure environment. - A deep understanding of the tools, processes, and technologies outlined below., An ITIL certification. - 5+ years of experience in Configuration Management. - Extensive experience with ServiceNow. - Proven experience implementing a CMDB in a complex enterprise environment. - Experience maintaining a CMDB. - A strong understanding of IT Operations Management. - Solid knowledge of Cloud hosting environments including Azure and Oracle. - High level knowledge of Agile. - Experience with Atlassian products Jira and Confluence - Experience with Asset Discovery Tools. - Experience integrating Asset Discovery Tools across a variety of hosting environments. - Experience designing CI classes, CI relationships and service models. - Experience building governance frameworks, operational procedures, and training documentation. ## Description Adjusting hours on occasion to support team members based outside of the US. - On-going learning and training to implement and support new tools, technologies, and projects You Will Be Responsible For 1.Discovery: - Work with the Service Management, Endpoint, Architecture, Infrastructure and Technology Operations teams to document requirements for an Asset Discovery tool. - Based on requirements, identify and compare various Asset Discovery Tools. - Based on requirements, complexity and cost, recommend an Asset Discovery Tool. 1. Implement Asset Discovery Tool: - Once an Asset Discovery Tool is approved, develop a comprehensive project plan for implementing it. - Upon purchase, work across all required teams to complete the necessary integrations to feed assets into ServiceNow. This includes endpoints, servers, serverless infrastructure (such as Azure containers), SaaS and PaaS assets, etc. - Ensure that proper change management processes and security best practices are followed for the implementation. 1. CMDB setup - Conduct analysis to determine how to configure the CMDB to meet needs. - Create a comprehensive project plan for standing up the ServiceNow CMDB. - Work with the ServiceNow admins to configure the ServiceNow CMDB. - Assure that incidents, requests and changes are linked to corresponding configuration items. 4.Documentation and Training: - Create and maintain comprehensive technical documentation for all aspects of the Asset Discovery Tool and the CMDB implementation. - Securely store all service account credentials within the PMP system. - Create training materials for various teams based on role (for example Endpoint will differ from Infrastructure) - Conduct training for extended IT teams that are not actively involved in the implementation. 5.Operationalization - Establish roadmap for lifecycle maintenance and a process for keeping it current. It should cover a full year and be updated quarterly. - Recommend automated workflows and operational best practices that will ensure the proper upkeep of the CMDB. What Success Looks Like Within 1 year's time, this individual will: - Enable accurate asset visibility across all hosting environments and networks. - Plan and implement the organization's CMDB. - Develop training materials and conduct training sessions for various IT teams. - Create governance standards and operating procedures to ensure a sustainable configuration management framework that teams can maintain long term. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Dev Digest 212: WebMCP or MCP, What is DevRel, AI's 10% Productivity Boost, and a 49MB Web Page…](https://www.wearedevelopers.com/magazine/717-dev-digest-212-webmcp-or-mcp-what-is-devrel-ai-s-10-productivity-boost-and-a-49mb-web-page) - [Dev Digest 162: AI careers, MCP, AWS best practices & floppy sweaters](https://www.wearedevelopers.com/magazine/571-dev-digest-162-ai-careers-mcp-aws-best-practices-floppy-sweaters) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026)