> Markdown version of [/jobs/ext/3039835-help-desk-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/3039835-help-desk-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk/Desktop Support Analyst - **Company:** Robert Half - **Location:** New York, NY, United States - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Identity and Access Management, Microsoft Operating Systems, System Center Configuration Manager, Software Deployment - **Published:** September 23, 2026 - **Apply:** https://dejobs.org/x/x/661D98D629D2434F9862D6653C304ADA/job/ ## About the Role * Working knowledge of Microsoft Windows 10 and general Microsoft operating systems. * Familiarity with Active Directory for basic account support and access management tasks. * Experience handling service desk tickets and maintaining accurate technical documentation. * Basic troubleshooting skills across hardware, software, and end-user connectivity issues. * Exposure to Microsoft SCCM for imaging, software deployment, or device management activities. * Strong communication skills with the ability to coordinate effectively with end users and internal teams. Technology Doesn't Change the World, People Do.® ## Description Description We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced Marketing/PR environment in New York, New York. This is a Contract position focused on preparing and deploying laptops, coordinating directly with employees, and ensuring devices are fully configured, updated, and ready for use. The ideal candidate brings strong desktop support experience, clear communication skills, and the ability to resolve technical issues efficiently while maintaining a high level of customer service. Responsibilities: * Prepare, image, and deploy laptops for end users according to established technical standards. * Coordinate with employees to schedule device setup, delivery, and support appointments in New York, New York. * Perform operating system updates, software installations, patching, and configuration tasks to keep devices current and secure. * Troubleshoot hardware, software, and user access issues and provide timely resolutions for desktop support requests. * Manage and respond to service desk tickets, documenting work performed and updating request status accurately. * Support user account and access-related tasks within Active Directory as needed. * Use Microsoft SCCM and related tools to assist with software deployment, system maintenance, and endpoint support. * Verify that newly deployed devices are functioning properly and meet user and business requirements before handoff. Requirements * Hands-on experience providing desktop or help desk support in a Windows-based environment. ## Related Videos - [100 times more frequent deployments: How did we create a high performance team?](https://www.wearedevelopers.com/videos/1069-100-times-more-frequent-deployments-how-did-we-create-a-high-performance-team) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [From Space to Software: Reliability Lessons 40 Years After Challenger](https://www.wearedevelopers.com/videos/100283-from-space-to-software-reliability-lessons-40-years-after-challenger) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Dev Digest 183: End of Win10, a Bus Factor of 0, "Call" Explained](https://www.wearedevelopers.com/magazine/624-dev-digest-183-end-of-win10-a-bus-factor-of-0-call-explained) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)