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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Technician II Organization - **Company:** Stefanini - **Location:** Twinsburg, OH, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Macintosh Computers, Software Applications, BitLocker Drive Encryption, Cloud Computing, Information Systems, Computer Literacy, Computer-Generated Imagery, Data Migration, Desktop Virtualization, Design of User Interfaces, Medical Software, Human-Computer Interaction, Information Technology Operations, Virtual Private Networks (VPN), Mainframes, Microsoft Office, System Center Configuration Manager, Networking Basics, Office Suite, Remote Desktop Services, Server Administration, Information Technology Outsourcing, Office365, Software Troubleshooting, Microsoft InTune, Information Technology - **Published:** September 23, 2026 - **Apply:** https://www.careerbuilder.com/job-details/deskside-technician-ii-twinsburg-oh--268ee387-9c78-4dc6-8661-237c53979cb4 ## About the Role We seek an experienced Deskside Technician with 1+ years of hands-on field service experience in IT environments. The ideal candidate will possess advanced knowledge of hardware and software troubleshooting, IT asset management, and end-user support to provide seamless IT solutions in a corporate setting. This position requires both technical proficiency and collaborative skills, contributing to the optimization and stability of IT operations., +1 years corporate deskside support or equivalent experience Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience. Excellent troubleshooting capability Ability to maintain composure while handle challenging, dynamic, rapid-response user support Experience with Microsoft Office / Office 365 suite Experience with computer imaging software and data migration processes (e.g., SCCM, Intune) Experience with endpoint protection and encryption (Bitlocker) support Familiarity with using remote desktop support tools High School Diploma or equivalent Maintain valid driver's license Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds Physical presence at a Stefanini or Client location during shift Demonstrate high level of professionalism and strong personal interaction skills Maintain neat and professional work area and appearance in compliance with site policies Ability to pass standard panel drug screening and background check Adhere to assigned shift schedule Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) Windows architecture including permissions and file structure Mac/Apple experience, a plus Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship) What you'll get Work with brilliant minds, often within a global capacity; Work with people who exhibit: Commitment to the client Leadership by Example Respect for people Courage to innovate, Apple Macs, Artificial Intelligence (AI), Asset Management, Audiovisual, Automation, Background Investigation, Best Practices, Business Practices, Campaigns, Cloud Computing, CompTIA A+, Computer Skills, Computer Software, Computer Workstations, Consulting, Cost Control, Cryptography, Customer Experience, Customer Support/Service, Data Migration, Desktop Administration, Desktop Virtualization, Driver's License, Endpoint Security, Establish Priorities, Financial Audit, Hardware Administration, Healthcare Software, Help Desk, High Tech Industry, Identify Issues, Imaging Application, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information Technology Outsourcing, Information Technology Software, Intelligence Agencies, Internet of Things, Inventory Management, Knowledge Base, Lift/Move 50 Pounds, MCP - Microsoft Certified Professional, Mainframe Computer, Management of Information Systems/Technology (MIS), Market Trend Analysis, Marketing, Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Mobile Devices, Office Suites, On Site Support, Outsourcing, Software Administration, System Center Configuration Manager (SCCM), Team Player, Technical Presentation, Technical Support, User Interface/Experience (UI/UX), VPN (Virtual Private Network) ## Description Provide Windows, software, and hardware support, onsite in a corporate environment Stage, provision, and deploy IT machines to end users Diagnose, troubleshoot, and implement fixes for a variety of technology Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment Troubleshoot VPN and VDI connectivity Follow appropriate KB articles and Best Business Practices Manage workload via ticketing software Prioritize and complete work in a group and independently with minimal supervision Communicate technical information to non-technical audiences Smart Hands remote support for offsite resolver groups Inventory management of IT assets including asset auditing Other duties as assigned ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)