> Markdown version of [/jobs/ext/3040131-it-product-specialist](https://www.wearedevelopers.com/jobs/ext/3040131-it-product-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Product Specialist - **Company:** Radnet, Inc. - **Location:** Owings Mills, MD, United States - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Computer Networks, Software Systems, Computer Equipment, Information Technology - **Published:** September 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=41e1b5f3fadc3478 ## About the Role * Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. * You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. * You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: * Bachelor's or Associate's degree in a related technical field, or at least 1 year minimum proven experience in IT, technical support, and troubleshooting hardware and software systems required. * Strong knowledge of Microsoft Windows operating systems, PC hardware, software installation, and connectivity. * General understanding of networking concepts and IT infrastructure. * Excellent written and verbal communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences. * Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. * Demonstrated ability to deliver outstanding customer service and maintain user satisfaction. * Proven ability to collaborate effectively with cross-functional teams, internal stakeholders, and external partners. * Ability to work independently in a remote environment while managing priorities and meeting deadlines. * Capacity to adapt in a fast-paced, dynamic work environment and handle multiple tasks simultaneously. * Flexibility and willingness to travel as required. * Demonstrated operational and interpersonal skills, including the ability to develop work schedules, manage time effectively, and meet deadlines under pressure. ## Description * Serve as a subject-matter expert for the remote software solutions by analyzing existing workflows to identify opportunities for improvement. * Maintain an in-depth understanding of remote solutions, including their features, benefits, and use cases, to provide effective end-user support. * Support the deployment, configuration, and optimization of product solutions across the organization. * Monitor incident queues and respond promptly to product-related issues and user requests. * Troubleshoot technical problems, document findings, and ensure timely issue resolution. * Collaborate with end users and technical teams to gather requirements and understand workflow needs. * Collect and analyze user feedback, providing recommendations for product improvements or enhancements. * Communicate clearly regarding incident status, product updates, and new feature releases. * Develop, maintain, and update product documentation, knowledge articles, and job aids. * Create and deliver training materials to promote user adoption and understanding of system features. * Provide detailed feedback to internal teams regarding product performance, user challenges, and potential optimizations. * Support new product implementations, including setup, testing, training, and post-launch assistance. * Collaborate with cross-functional teams to ensure alignment with operational requirements and organizational initiatives. * Travel as needed to provide support for implementations, troubleshooting, and other project-related activities. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)