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# SAP Business Analyst

- **Company:** Sirtex Medical US Holdings, Inc.
- **Location:** Boston, MA, United States
- **Experience:** Expert
- **Salary:** $124,000.0 - $155,000.0
- **Contract:** Permanent contract
- **Skills:** SAP (Applications), SAP Implementation, SAP Sales and Distribution, SAP S/4HANA, Data Management, Zendesk, Servicenow
- **Published:** September 23, 2026
- **Apply:** https://startup.jobs/sap-business-analyst-application-support-production-operations-sirtex-10157316

## About the Role

* Hands-on functional knowledge of SAP PP (production orders, batch costing), MM, QM, or SD
 * Practical understanding of shop-floor and supply-chain processes: production execution, procure-to-pay, quality inspection/notification, order-to-cash
 * Demonstrated ticket-based support experience with SLA discipline (Zendesk, ServiceNow, or equivalent)
 * Strong troubleshooting instinct and clear written communication with non-technical business users
 * US work authorization; must be able to work on-site in the Boston area; no remote; no travel

## Description

* Own end-to-end ticket lifecycle in Zendesk, and raise tickets in the E-Strategy AMS ticket system: intake, clarification, business-impact assessment, prioritization, resolution tracking, and closure
 * Resolve L1 issues directly (master data, user error, authorization, transaction how-to, report output); reproduce and document L2+ issues for escalation to the AMS partner
 * Apply importance-vs-urgency classification; keep the backlog visible and aging under control
 * Follow up with the AMS partner against SLA; participate in recurring ticket review forums

Change Request Coordination (~25%)

 * Gather and document CR requirements from Production/Operations (and, where relevant, Finance) business users; write clear functional descriptions for the implementation/AMS partner
 * Coordinate business review and sign-off for production CRs; track CRs through to production release
 * Maintain the CR pipeline and status reporting to Bobby Qiu

User Enablement & Documentation (~5%)

 * Maintain work instructions, FAQs, and how-to material; run refresher sessions for end users
 * Document recurring issues and their resolutions to reduce repeat ticket volume


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