> Markdown version of [/jobs/ext/3040207-1114220-technical-support-analyst](https://www.wearedevelopers.com/jobs/ext/3040207-1114220-technical-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # (1114220) Technical Support Analyst - **Company:** DIVERSIFIED INC - **Location:** Irving, TX, United States - **Experience:** Expert - **Salary:** $50,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Computing Platforms, Big Data, Computer Programming, Network Protocols, Scripting, User Accounts - **Published:** September 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=68bbf7c8ddd0a3c8 ## About the Role * Associate's degree in a technology-related field * AND 5+ years of technical experience in troubleshooting and root cause analysis. Top Skills: * Networking - Strong understanding of network protocols, configurations, and troubleshooting techniques. * Windows Administration - Proficiency managing Windows environments, including user accounts, permissions, and system updates. * Troubleshooting - Ability to quickly identify, diagnose, and resolve technical issues across hardware and software platforms. Additional Required Skills: * Working knowledge of SQL. * Basic scripting or programming ability, with the capability to identify and follow syntax. * Excellent customer service orientation, with clear communication, empathy, and responsiveness to user needs. * Ability to work collaboratively in a team environment and maintain professionalism under pressure. * Strong organizational and time management skills to handle multiple tasks effectively. ## Description As an IT Technical Support Analyst, you will serve as a dedicated technical support resource, ensuring consistent, responsive coverage for the help desk team - including weekend hotline hours. In this role, you will triage and resolve incoming support cases with urgency and precision, helping maintain service continuity and reduce backlog for the broader team., * Provide weekend hotline coverage (Wednesday-Sunday, 7:00 AM-3:30 PM), serving as the primary point of contact for incoming technical support cases during that window. * Handle password resets, system access allocations, and data conversions as part of day-to-day case management. * Apply advanced troubleshooting and root cause analysis to identify, diagnose, and resolve complex technical issues across hardware and software platforms, preventing recurrence. * Review and comb through logs and large datasets to support issue diagnosis. * Collaborate with team members virtually via Microsoft Teams and in person to escalate and resolve complex cases. * Escalate issues beyond first-line scope to Level 3 (L3) support, including specialized service engineers and technical leads, as part of a multi-tiered support model. * Frontline agents handle routine inquiries and escalate complex issues to L3 support; supervisors set goals and foster a customer-centric, collaborative team culture. * Leadership oversight includes regular call center leader meetings and daily team scrums. * This is a full-time, on-site position based in a professional, business-casual office environment in Irving, TX, with direct, in-person access to team resources and systems. ## Related Videos - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [JavaScript? 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