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# It Support Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Chicago, IL, United States
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Microsoft Online Services, Collaborative Software, File Systems, Desktop Environments, Identity and Access Management, EndPointSecurity, Software Troubleshooting, User Administration, User Accounts
- **Published:** September 23, 2026
- **Apply:** https://www.chicagocareersite.com/job.asp?id=3401607822&tx=CT2826TYT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Experience supporting enterprise desktop environments and Microsoft 365 services.
 * Knowledge of Active Directory, identity and access management, endpoint management, and device deployment.
 * Experience using IT service management (ITSM) platforms and working within structured service delivery environments.
 * Strong troubleshooting, analytical, and problem-solving skills.
 * Ability to work independently while collaborating effectively with technical and business teams.
 * Experience with process improvement initiatives, technical documentation, and project participation.

## Description

* Provide Tier 2 technical support for escalated hardware, software, desktop, application, and connectivity issues.
 * Troubleshoot and resolve complex technical incidents independently, performing root cause analysis and driving issues through to resolution.
 * Serve as an escalation point for Tier 1 support staff, providing guidance, knowledge sharing, and technical expertise.
 * Support and administer Microsoft 365 services, including email, collaboration tools, file storage, licensing, and user account management.
 * Manage user accounts, access requests, authentication issues, permissions, and identity-related support tasks.
 * Administer and troubleshoot Active Directory, user profiles, group memberships, and operating system issues.
 * Support endpoint lifecycle management, including device provisioning, deployment, configuration, software installation, compliance, and troubleshooting.
 * Deploy, configure, and maintain enterprise hardware and software while adhering to security and operational standards.
 * Coordinate incident communications and provide timely updates to stakeholders throughout the resolution process.
 * Collaborate with IT teams across multiple functions to resolve technical issues and maintain consistent service delivery.
 * Participate in root cause analysis and continuous improvement initiatives to reduce recurring issues and enhance support processes.
 * Create and maintain technical documentation, knowledge base articles, and operational procedures.
 * Support enterprise endpoint management, identity and access management, and device security initiatives.
 * Assist with technology projects, process improvements, and service enhancements.
 * Deliver exceptional customer service while supporting users in a fast-paced, collaborative environment.


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