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# IT Support Technician L2

- **Company:** MARRS CONSULTING
- **Location:** Nampa, ID, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $57,200.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, System Configuration, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Remote Access Technology, Remote Service Software, TeamViewer, Peripherals, Microsoft InTune, Laptops, Gsuite, User Accounts
- **Published:** September 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6219ee06d4e3f47d

## About the Role

* 2-4 years of experience in IT support, service desk, or technical support roles.
 * Strong troubleshooting skills across hardware, software, and networking.
 * Experience with Active Directory, Microsoft 365 administration, and ticketing systems.
 * Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Intune, SCCM).
 * Knowledge of ITIL practices is an asset.
 * Strong communication and customer service skills.
 * Ability to prioritize tasks, manage time effectively, and work with minimal supervision.

## Description

* Provide second-line technical support for hardware, software, network, and application issues.
 * Respond to and resolve tickets escalated from Level 1 support in a timely manner.
 * Troubleshoot and support issues related to:
 * Windows and/or macOS operating systems
 * Microsoft 365 / Google Workspace
 * Active Directory, user accounts, and group policies
 * VPNs, remote access, and networking fundamentals
 * End-user hardware (laptops, desktops, mobile devices, printers, peripherals)
 * Assist with system configurations, upgrades, and patching as required.
 * Document solutions, maintain knowledge base articles, and ensure clear ticket updates.
 * Collaborate with internal IT teams and third-party vendors for issue resolution.
 * Support onboarding/offboarding processes (user accounts, hardware setup, access permissions).
 * Ensure adherence to IT security policies and best practices.


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