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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure Administrator - **Company:** Wills Group, Inc - **Location:** La Plata, MD, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Azure, Booting (BIOS), Cloud Computing, Information Systems, Computer Networks, Disaster Recovery, Domain Name System (DNS), Firmware, Hypervisor, Issue Tracking Systems, Windows Servers, Network Installation Services, Server Administration, Software Licensing Audit, Virtual Machines, Virtualization Technology, VMware VSphere, Backup and Restore, Wireless Access Point, Firewalls (Computer Science), Microsoft InTune, Information Technology, Palo Alto Networks, Hardware Infrastructure, Vmware - **Published:** September 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=03134d7696731e8c ## About the Role * Associate's degree in computer science, information systems, or related field preferred; equivalent experience accepted * 3+ years in IT with experience supporting both cloud and on-premises infrastructure * Working knowledge of: * Virtualization (vSphere/VMware, PXE booting, hypervisors) * Networking (Meraki, UniFi, Palo Alto, Zscaler) * Cloud (Microsoft Azure) * Security and surveillance (Verkada) * Disaster recovery tools (Zerto, Rubrik) * Endpoint and server administration (Windows Server, Active Directory, Intune) * Experience with ticketing systems and service lifecycle management Key Competencies * Delivering results and meeting SLAs * Customer-focused technical support * Adaptability in hybrid environments * Attention to detail and follow-through * Technical proficiency across infrastructure tools ## Description The Infrastructure Administrator is responsible for the daily administration and support of the organization's cloud and on-premises infrastructure, including virtualization, networking, security, and endpoint systems. This role ensures reliable performance and timely resolution of infrastructure issues across the environment, including HQ and retail store locations, working under the direction of the Infrastructure Manager., * Support and administer cloud and hybrid infrastructure, with emphasis on Microsoft Azure and virtualization * Administer vSphere virtualization, monitoring performance and availability across virtual machines * Monitor Palo Alto Networks firewalls to help ensure security policies and traffic inspection remain aligned with cybersecurity standards * Support and maintain network environments using Cybera firewall ,Meraki and UniFi solutions * Monitor storage and backup systems, including Rubrik and other hybrid solutions, and escalate issues as needed * Support virtualization for field services, including NCR PXE boot and endpoint deployments Security & Surveillance Systems * Support Verkada connectivity for physical security systems, including access control and camera infrastructure * Collaborate with the cybersecurity team on Zscaler and other endpoint protection tools Support Services * Track, escalate, and resolve service tickets using internal and MSP ticketing systems * Follow established troubleshooting and remediation procedures; flag gaps or improvement opportunities to the Infrastructure Manager * Monitor SLA metrics and report on trends Installations and Site Support * Provide onsite and remote support for network deployments and infrastructure maintenance * Install and support POS and back-office systems at retail locations * Support hardware refresh projects as directed by the Infrastructure Manager * Travel as needed to support physical installations and troubleshooting Technical Support * Own support issues from identification to resolution, communicating with stakeholders throughout * Prioritize, diagnose, and resolve technical requests in a timely and professional manner * Participate in root cause analysis and document lessons learned to help prevent recurrence * Provide onboarding support for new employees and contractors Documentation & Inventory Management * Maintain accurate documentation for systems, processes, and configurations * Contribute to standard operating procedures and knowledge base content * Maintain asset inventory and software compliance records Hardware and Software Support * Support firmware and software updates across infrastructure * Troubleshoot networking components (firewalls, switches, access points) * Administer and maintain Windows Server environments, Active Directory, DNS, and GPOs * Support endpoint management through Microsoft Intune and related tools * Other duties as assigned by the Infrastructure Manager ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [An alternative approach to digital sovereignty: Confidential Computing](https://www.wearedevelopers.com/videos/100043-an-alternative-approach-to-digital-sovereignty-confidential-computing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Infrastructure as Prompts: Creating Azure Infrastructure with AI Agents](https://www.wearedevelopers.com/videos/1533-infrastructure-as-prompts-creating-azure-infrastructure-with-ai-agents) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)