> Markdown version of [/jobs/ext/3040535-dlp-pricing-help-desk](https://www.wearedevelopers.com/jobs/ext/3040535-dlp-pricing-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # DLP Pricing Help Desk - **Company:** Guidehouse Inc. - **Location:** San Antonio, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Apple Mac Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, System Software, Windows Desktop, Diagnostic Tools, 3-tier Architectures, User Administration - **Published:** September 23, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9185032/dlp-pricing-help-desk ## About the Role High School Diploma or GED are required 1 year of relevant experience in Finance Technical Knowledge: Familiarity with Windows/macOS operating systems, Microsoft Office, and basic networking (LAN/VPN). Strong verbal and written skills with the ability to explain technical ideas in simple terms. Client Service: High patience, empathy, and a problem-solving attitude. What Would Be Nice To Have: 2-3 years of experience in an IT support or client service role Associate's/Bachelor's degree in IT or certifications (like CompTIA A+ or Microsoft Fundamentals) ## Description Responsible for responding to various inquiries that may include facilitating registration referrals to classes, programs, screenings and assist with physician referrals. Explains the organization's policies and procedures to patients and communicates their problems, questions and concerns to appropriate staff members. Assists staff in preparing reports. User Support: Answer incoming calls, emails, and chat messages for technical assistance. Troubleshooting: Diagnose and resolve hardware, software, and printer issues using diagnostic tools and remote-control software. Excellent time management and organizational skills. Ticket Management: Log, track, and update all support requests in the ticketing system with clear notes. Account Administration: Perform basic user management tasks like password resets and access provisioning. Escalation: Route complex or unresolved issues to Tier 2/Tier 3 IT specialists. Documentation: Create and maintain user guides, FAQs, and internal troubleshooting knowledge base articles. ## Related Videos - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Flexibility is Key: Unlocking the Advantages of Versatile Software Solutions for Strategic Innovatio](https://www.wearedevelopers.com/videos/1943-flexibility-is-key-unlocking-the-advantages-of-versatile-software-solutions-for-strategic-innovatio) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) - [Architecture Communication Canvas](https://www.wearedevelopers.com/videos/674-architecture-communication-canvas) - [From Space to Software: Reliability Lessons 40 Years After Challenger](https://www.wearedevelopers.com/videos/100283-from-space-to-software-reliability-lessons-40-years-after-challenger) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)