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# Help Desk Analyst

- **Company:** VivSoft Technologies
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JIRA, CompTIA Security+, Scrum Methodology, Computer Equipment, Information Technology, 3-tier Architectures
- **Published:** September 23, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9183986/help-desk-analyst

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or a related field.
 * Minimum 2 years of IT Help Desk, Service Desk, or technical support experience.
 * Strong understanding of computer hardware, software, and how applications interact with computer systems.
 * Demonstrated troubleshooting and problem-diagnosis skills.
 * Strong verbal communication, reliability, and ability to work effectively as part of a team.
 * U.S. Citizenship.
 * Ability to obtain/maintain IT-II Non-Critical Sensitive / Tier 3 (T3) Public Trust clearance.
 * Relevant certification from a nationally recognized technical authority.

Preferred Qualifications:

 * Experience with Jira, PIEE, or ECWM.
 * Help Desk Lead, Shift Lead, Shift Supervisor, or escalation-support experience.
 * CompTIA Security+ or other DoD 8570 / 8140-aligned certification.
 * Scrum Master experience or certification.
 * Federal government or federal contractor experience.

## Description

We are seeking a Help Desk Analyst to provide technical troubleshooting and user support for a federal program. The successful candidate will diagnose hardware, software, and system issues, identify appropriate solutions, and provide responsive support to end users.
The position works as part of a collaborative team and may provide lead or shift-support responsibilities when needed., * Provide technical support and troubleshooting for computer systems, applications, and networks.

 * Diagnose hardware and software problems and implement appropriate resolutions.
 * Support end users by identifying, documenting, and resolving technical issues.
 * Escalate complex issues when appropriate and assist with problem resolution.
 * Maintain effective communication with users and team members.
 * Contribute to help desk operations and may serve in a lead or shift-support capacity.
 * Document incidents, resolutions, and technical procedures as required.


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