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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist- Tier 1 - **Company:** Virtuous Software, Inc. - **Location:** Phoenix, AZ, United States (Remote available) - **Experience:** Starter - **Salary:** $39,520.0 - **Contract:** Temporary contract - **Skills:** Microsoft Azure, Cloud Computing, Issue Tracking Systems, Software Systems, Test Data, Strategies of Testing, Stripe, Zendesk, Workday, User Accounts - **Published:** September 23, 2026 - **Apply:** https://www.builtincolorado.com/job/technical-support-specialist-tier-1/11318013?handler=ApplyRedirect ## About the Role * 2+ years B2B SaaS Technical Support experience * Experience with CRM systems. * Former use of a ticketing system such as Zendesk, Intercom, Freshdesk, etc. * Must have an analytical mindset and ability to troubleshoot/test use cases and issues in software. * Ability to manage workload based on changing priorities. * Clear and articulate communication skills. * Phenomenal organizational skills. * Desire for constant growth personally and professionally. * The ability to thrive in a fast-paced, flexible start-up environment. * Ability to take your work seriously without taking yourself too seriously. Nice To Have * Hands-on experience working with merchant/payment processors like Stax, Stripe, and Authorize.Net. ## Description Hiring Remotely in USA Junior Provides Tier 1 technical support to B2B SaaS customers through email tickets and phone calls. Troubleshoots software issues, develops workarounds, investigates and escalates bugs, communicates updates, and maintains customer satisfaction and support metrics. Collaborates with Customer Success while managing changing priorities in a fast-paced environment. The summary above was generated by AI We are giving priority to applicants located in Phoenix, AZ, to support our hybrid work model., As a Technical Support Specialist at Virtuous, you will be part of our Tier 1 team providing exceptional customer service and support to our customers. Employing a proactive and engaged method, you'll be responsible for taking a hands-on role at the forefront, addressing customer issues through email-based tickets and promptly responding to incoming calls. You'll gain expertise in different areas of the Virtuous product portfolio, becoming skilled at recognizing, evaluating, and resolving issues with speed and precision., * Respond to incoming support tickets from customers received via email or phone using Zendesk with exceptional attention to detail. * Achieve and maintain key metrics such as ticket closures, response time, full resolution times, and CSAT. * Innovation is key. It's necessary to propose creative solution(s)- i.e. using a feature maybe outside of its initial design intent if it helps get a customer closer to accomplishing a task. * Demonstrate a strong ability to troubleshoot and resolve issues even when faced with unfamiliar or complex scenarios. Proactively seek out information, leverage problem-solving skills to identify and offer inventive workarounds in dynamic and challenging situations. * Detect, analyze, and communicate bugs to the Tier 2 support team through thorough investigation and supporting evidence * Keep customers informed about the status of their issues, providing regular updates and setting clear expectations. * Maintain a positive, empathetic, and professional attitude toward customers at all times. * Work closely with the rest of the Virtuous Customer Success team to ensure positive customer health and experience. * Adapt to new challenges and responsibilities as they arise in a dynamic work environment., We've recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers. Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are not legitimate and we recommend disregarding it immediately., 19-19 Hourly Entry level 19-19 Hourly Entry level Healthtech Provide Tier 1 technical support for healthcare communication and scheduling applications. Handle phone, chat, and portal requests; troubleshoot message delivery, content, connectivity, and configuration issues; manage user accounts; educate end users; configure workflows; and collaborate with hospital IT, customer success, integration, and technical teams on escalations. This is a fully remote role supporting a 24/7/365 operation with day, night, weekend, and holiday coverage. Top Skills: Mobile ApplicationsOnline Customer PortalTicketing SystemsWeb Applications Wipfli Quality Assurance Lead 3 Minutes Ago Remote or Hybrid United States 97K-131K Annually Senior level 97K-131K Annually Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Leads end-to-end quality assurance for Workday implementations, upgrades, and enhancements. Defines testing strategies, plans, frameworks, and risk mitigation; oversees functional, integration, regression, and UAT testing across Workday modules. Manages defects, test data, environments, release validation, reporting, and stakeholder sign-off. Coordinates QA activities among business teams, developers, system integrators, vendors, and delivery partners while ensuring adherence to quality standards and governance. 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