> Markdown version of [/jobs/ext/3041014-servicenow-certified-system-administrator-csa](https://www.wearedevelopers.com/jobs/ext/3041014-servicenow-certified-system-administrator-csa). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# ServiceNow Certified System Administrator (CSA)

- **Company:** CareerCircle
- **Location:** Berkeley, MO, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** C (Programming Language), JavaScript (Programming Language), Agile Methodology, Artificial Intelligence, Amazon Web Services, Amazon Elastic Compute Cloud, Data Analysis, Application Lifecycle Management, Build Automation, Bash Shell, Bootstrap (Software), C++ (Programming Language), Cascading Style Sheets (CSS), Cloud Engineering, CMake, Configuration Management, Collaborative Software, Cyber Security, Information Systems, Continuous Integration, Custom Software, Data Centers, Amazon DynamoDB, Embedded Software, Python (Programming Language), Knowledge Management, PostgreSQL, Machine Learning, Scrum Methodology, Reliability Engineering, Ansible, Shell Script, Software Engineering, Web Application Frameworks, Workflow Management Systems, Data Logging, Excel Solver, Diagnostic Tools, Scripting, Enterprise Software Applications, Autoscaling, System Availability, Infrastructure as Code (IaC), Gitlab, Git, Cloudformation, SC Clearance, Containerization, AI Platforms, AngularJS, Infrastructure Automation Frameworks, Information Technology, Enterprise Integration, Build Tools, Machine Learning Operations, Terraform, Software Version Control, Docker, Jenkins, Servicenow
- **Published:** September 23, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/all/all/f40adc8e-9a49-4f77-a4d1-b6b824061e62

## About the Role

Marketing
Operations
Leadership
Management
Automation
Governance
Innovation
Resilience
Scalability
Reliability
Forecasting
Data Centers
Observability
Accountability
Risk Management
Vertical Market
Sales Operations
Computer Science
Machine Learning
Renewable Energy
Technical Support
Incident Response
Telecommunications
Service Management
Business Solutions
Root Cause Analysis
Business Priorities
Knowledge Management
Production Readiness
Operational Reporting
Escalation Management
Information Technology
Enterprise Integration
Artificial Intelligence
Infrastructure Security
Training And Development
Standard Operating Procedure
Site Reliability Engineering
Ethical Standards And Conduct
Environment Health And Safety
Cross-Functional Coordination
Continuous Improvement Process
Vendor Relationship Management, * Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

 * 10+ years of experience in platform operations, service management, site reliability engineering, AI/ML operations, or enterprise application support.
 * Experience managing production platforms with responsibility for availability, performance, incident response, release readiness, and operational stability.
 * Strong understanding of monitoring, observability, alerting, logging, and root cause analysis across cloud and enterprise platforms.
 * Experience supporting AI, analytics, or digital products in production, including model performance, solution accuracy, and post-deployment optimization.
 * Knowledge of service management and operational governance practices such as incident, problem, change, release, and knowledge management.
 * Ability to define and track operational KPIs such as uptime, latency, incident trends, adoption, user satisfaction, and cost efficiency.
 * Experience with cloud platforms, enterprise integration environments, and tools used for platform support, automation, and operational reporting.
 * Strong leadership and cross-functional coordination skills, with the ability to work across engineering, architecture, security, and business teams.
 * Experience building operational maturity through runbooks, support models, standard operating procedures, and continuous improvement routines., Leadership
Management
Automation
Innovation
ServiceNow
Investments
Reliability
Peer Review
Derivatives
Coordinating
Fixed Income
Change Control
Cyber Security
Self-Motivation
Change Requests
Sprint Planning
Computer Science
Diagnostic Tools
Glide (Software)
Security Controls
Agile Methodology
Analytical Skills
Development Testing
Information Systems
Workflow Automation
Time Off Management
System Configuration
IT Service Management
Business Requirements
Sprint Retrospectives
Performance Analytics
Intellectual Curiosity
Angular (Web Framework)
Institutional Investing
Verbal Communication Skills
Cascading Style Sheets (CSS)
End-User Training And Support
Bootstrap (Front-End Framework)
Application Lifecycle Management
Troubleshooting (Problem Solving)
JavaScript (Programming Language), Leadership
Management
Automation
Governance
Innovation
Resilience
Scalability
Reliability
Forecasting
Data Centers
Observability
Accountability
Risk Management
Vertical Market
Sales Operations
Computer Science
Machine Learning
Renewable Energy
Technical Support
Incident Response
Telecommunications
Service Management
Business Solutions
Root Cause Analysis
Business Priorities
Knowledge Management
Production Readiness
Operational Reporting
Escalation Management
Information Technology
Enterprise Integration
Artificial Intelligence
Infrastructure Security
Training And Development
Standard Operating Procedure
Site Reliability Engineering
Ethical Standards And Conduct
Environment Health And Safety
Cross-Functional Coordination
Continuous Improvement Process
Vendor Relationship Management

## Description

The Manager, AI Platform owns the strategy, roadmap, operational maturity, and vendor relationship for Hubbell's AI platform ecosystem, with accountability for all current and future AI Platforms (IBM ICA as a core enterprise platform). This leader ensures the platform is scalable, secure, and production-ready while partnering across architecture, engineering, security, and delivery teams to align platform capabilities to business priorities. The role also leads the support model for AI Platforms like IBM ICA, including management of consultant resources, and builds the team, governance, and operating discipline needed to sustain and evolve the platform over time.

A Day In The Life

 * Own the Enterprise AI platform roadmap for Hubbell, including evaluation of upcoming capabilities, release impacts, and enablement priorities needed to support enterprise AI use cases.
 * Translate platform roadmap and maturity requirements into delivery dependencies, ensuring architecture and delivery teams understand what platform capabilities must be in place to support planned solutions.
 * Lead the vendor platform relationship, including contract performance, escalation management, roadmap alignment, licensing, and ongoing commercial oversight.
 * Own the AI platform cost and license governance, including consumption monitoring, optimization, forecasting, and alignment to budget expectations.
 * Build and lead the platform support model, including management of internal team members and consultant resources supporting the AI Platform.
 * Establish governance, operational standards, and production readiness requirements for AI platforms, including security, monitoring, access, support, and release discipline.
 * Ensure platform reliability, scalability, and service health across production AI environments by leading issue escalation, risk management, and continuous improvement.
 * Partner across architecture, engineering, security, infrastructure, and delivery teams to align platform evolution with enterprise standards and business priorities.
 * Define and review platform performance measures, using service, risk, and cost trends to guide roadmap, staffing, and operating model decisions., CI/CD
CMake
Gitlab
Ansible
Tooling
Jenkins
Scripting
Terraform
Automation
Mentorship
PostgreSQL
Test Tools
Build Tools
Autoscaling
Shell Script
Excel Solver
Export Control
Problem Solving
Amazon DynamoDB
Custom Software
Flight Software
Containerization
Secret Clearance
Build Automation
Health Insurance
Agile Methodology
Docker (Software)
Embedded Software
Cloud Engineering
Security Clearance
AWS CloudFormation
Workflow Management
Systems Engineering
Amazon Web Services
Software Development
Technical Leadership
System Administration
Collective Bargaining
Engineering Practices
Collaborative Software
Configuration Management
C (Programming Language)
Bash (Scripting Language)
Infrastructure Automation
C++ (Programming Language)
Product Family Engineering
Git (Version Control System)
Infrastructure as Code (IaC)
Amazon Elastic Compute Cloud
Python (Programming Language)
Troubleshooting (Problem Solving)
+0
Senior ServiceNow Engineer
NISA Investment Advisors


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