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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAaaS Software Trainer - **Company:** Caci Inc - **Location:** Chantilly, VA, United States - **Experience:** Experienced - **Salary:** $70,800.0 - $148,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Agile Methodology, Automation of Tests, HP Loadrunner, HP Quality Centers, HP Quicktest Professional, Microsoft Office, Microsoft PowerPoint, Requirements Traceability, Test Execution Engine, Performance Testing, Servicenow - **Published:** September 23, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9187489/saaas-software-trainer ## About the Role * Knowledge of IT Service Management capabilities and best practices * Ability to work independently or with a team * Ability to learn a software capability as Engineers are building it, in order to train the user base once released * Excellent technical writing skills * Excellent communication skills to clearly convey use of the software * Excellent skills using Microsoft Office products - Word, PowerPoint, Excel * Excellent written and verbal communication * Excellent ability to present clearly to an audience in terms the user understands * Experience writing detailed and simple user guides and manuals * Experience demonstrating hardware and software to a diverse audience of technical and non-technical participants * Experience demonstrating hardware and software frequently on short notice or with little prep time * Experience demonstrating live in a hands-on or lecture presentation setting * Experience training hardware and software in Windows environments * Experience motivating uninterested training participants * Experience setting up test environments, executing test cases, and tracking defects * Working experience with component, application, integration, and performance testing procedures and criteria * Working experience in defining acceptance criteria and coordinating and executing acceptance testing * Understanding of automated testing tools to include HP Quality Center, QuickTest Professional (QTP), LoadRunner, etc. as well as automation best practices strongly desired * Working experience in requirements traceability * Working experience with creating and executing test plans and procedures and documenting the expected and actual results * Hands-on experience in developing testing artifacts (performance test scripts, scenarios, monitors) * Ability to diagnose complicated performance issues based on analysis of performance tests execution results (Load, Stress, Scalability) and come up with recommendations for solutions * Experience working with multiple teams and coordinating automation testing efforts for various integration projects * Demonstrated initiative and ability to start, develop, and complete short- and long-term projects * Demonstrates accuracy and thoroughness in the implementation of project specifications and design requirements * Knowledge ServiceNow, as a user and/or tester. * Knowledge of Agile Development Methodology Qualifications: Required: * An Active TS/SCI Clearance with Polygraph * At least 3 years of experience working in in an enterprise IT or ITSM environment * University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience * Desired: * Demonstrated experience developing and delivering training materials, including self-help computer-based training (CBT) and video tutorials * 2 years' experience in technical training of hardware and software * 2 years' experience writing user guides and manual to technical and non-technical audience * Experience demonstrating in a hands-on or lecture presentation setting * Knowledge of Agile Development Methodology * ITIL V4 Certified * ServiceNow certifications ## Description CACI is seeking a SAaaS Software Trainer to support the All Spark ServiceNow software development team. In this role, you will develop training plans and materials, as well as deliver both online and face-to-face training in support of a ServiceNow ITSM and IT Service Catalog software build. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The AI-Native Software Team: How Agents Are Rewriting the SDLC](https://www.wearedevelopers.com/videos/100263-the-ai-native-software-team-how-agents-are-rewriting-the-sdlc) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Robots are coming into the wild! 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