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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Prov, Inc. - **Location:** United States - **Salary:** $50,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Desktop Computing, Information Technology Operations, Networking Hardware, Azure Active Directory, Phishing, Software Deployment, Wi-Fi Technology, Information Technology, User Accounts - **Published:** September 23, 2026 - **Apply:** https://www.thejobnetwork.com/job/94006794-fad5-445e-b931-e9f4e56aac84/full-time-it-support-specialist ## About the Role * High school diploma or equivalent. * 1+ year of experience providing technical support or equivalent education, training, or hands-on experience. * Basic understanding of Windows computers and Microsoft 365. * Basic knowledge of computer hardware, networking, and troubleshooting. * Strong problem-solving and analytical skills. * Excellent communication and customer-service skills. * Ability to prioritize multiple requests and manage competing deadlines. * Ability to work independently while knowing when to escalate an issue. * Ability to maintain confidentiality and exercise good judgment. Qualifications - Preferred * Associate degree or technical certification in Information Technology, Computer Science, or a related field. * CompTIA A+, Network+, or similar certification. * Experience with Microsoft 365 administration. * Experience with Active Directory or Microsoft Entra ID. * Experience with endpoint/device management. * Experience supporting multiple office locations or remote employees. * Familiarity with cybersecurity best practices. * Experience with ticketing/help-desk systems., * Service-oriented - Enjoys helping others and provides a positive experience even when users are frustrated. * A problem solver - Can methodically troubleshoot an issue rather than simply looking for someone else to fix it. * Curious - Wants to understand how technology works and continuously develop new skills. * Reliable - Follows through on commitments and takes ownership of problems. * Communicative - Can explain technical issues in a way that non-technical employees can understand. * Organized - Keeps accurate records, follows processes, and manages multiple requests effectively. * Security-minded - Understands the importance of protecting company and employee information. Salary Range: $50,000-$55,000 annually, depending on qualifications, experience, certifications, and demonstrated technical skills. ## Description Prov is seeking a dependable, service-oriented IT Support Specialist to provide day-to-day technical support to employees across our organization. This position will serve as a first point of contact for hardware, software, account, and technical support issues while helping maintain a reliable and secure technology environment. The ideal candidate is a problem solver who enjoys helping people, communicates well, and is eager to develop their technical skills. This is an entry-level opportunity with the potential to take on increasing responsibility in areas such as networking, systems administration, security, and IT operations. Essential Responsibilities - Employee Technical Support * Provide first-level technical support to employees by phone, email, chat, and in person. * Troubleshoot hardware, software, connectivity, printer, and other technology issues. * Install, configure, maintain, and troubleshoot computers, monitors, printers, mobile devices, and other IT equipment. * Assist employees with Microsoft 365, email, Teams/Slack, and other business applications. * Create, update, and maintain IT support tickets and documentation. * Escalate complex technical issues to the appropriate IT team member or vendor. User and Account Administration * Assist with onboarding and offboarding employees, including equipment setup, account access, and collection of IT assets. * Set up and maintain user accounts, permissions, and access to systems. * Assist with password resets, MFA, and other account-related issues. * Maintain accurate records of IT equipment and assigned assets. * Help ensure former employees have appropriate system access removed promptly. IT Operations * Assist with maintaining Prov's computers, network equipment, printers, phones, and other technology infrastructure. * Support remote employees and Prov locations outside of the main office. * Assist with basic network troubleshooting, including Wi-Fi, connectivity, switches, and related equipment. * Help monitor and maintain IT systems and services. * Work with technology vendors and service providers when technical assistance is required. * Assist with software installations, updates, patches, and equipment deployments. Security & Compliance * Follow established IT security policies and procedures. * Assist with maintaining endpoint security and device management. * Help identify and report potential security concerns, phishing attempts, and suspicious activity. * Support employee security awareness and best practices. * Maintain confidentiality of company and employee information. Other Responsibilities * Maintain clear and current technical documentation. * Participate in IT projects and technology implementations. * Assist with office moves, equipment installations, and technology upgrades. * Provide a high level of customer service to Prov employees. * Perform other IT-related duties as assigned. ## Related Videos - [Passkeys: Truly Phishing-Resistant? 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