> Markdown version of [/jobs/ext/3041307-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/3041307-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Sybex Support Services LLC - **Location:** Rensselaer, NY, United States - **Contract:** Permanent contract - **Skills:** Active Directory, Apple Mac Systems, Computer Networks, Issue Tracking Systems, System Center Configuration Manager, Remote Service Software, Wi-Fi Technology, Mobile Os, Deployment Automation, Laptops, User Accounts - **Published:** September 23, 2026 - **Apply:** https://www.careerjet.com/jobad/use623afa7b97ca8e45758577faf33a496 ## About the Role Proven experience in providing on-site support for end-user devices and IT hardware. - Strong knowledge of Windows, macOS, and mobile operating systems. - Hands-on experience with hardware diagnostics, repairs, and installations. - Basic understanding of networking concepts, including LAN, WAN, and Wi-Fi troubleshooting. - Familiarity with IT service management tools and ticketing systems. - Excellent problem-solving and troubleshooting skills. - Strong communication and interpersonal skills. Preferred Skills (Good-to-Have): - Certifications such as CompTIA A+, ITIL Foundation, or equivalent. - Experience with Active Directory, OAice 365, and remote support tools. - Knowledge of server hardware and basic data center operations. - Familiarity with imaging and deployment tools (e.g., SCCM, MDT). - Experience in working in multi-site environments. ## Description End-User Device Support: - Provide on-site support for desktops, laptops, printers, mobile devices, and other peripherals. - Perform hardware diagnostics, repairs, upgrades, and installations. - Troubleshoot and resolve software-related issues, including operating systems, applications, and patches. - Configure and provision end-user devices based on organizational standards. Hands and Feet Support: - Act as the on-site technical resource for remote IT teams, assisting with physical tasks such as hardware replacements, cable management, and device installations. - Perform basic network troubleshooting and assist in resolving connectivity issues. - Support server room activities, including racking and stacking equipment, cable patching, and hardware inspections. Incident and Request Management: - Respond promptly to service requests and incidents raised by end users or IT teams. - Document and escalate unresolved issues to higher-level support teams. - Ensure timely resolution of issues within defined SLAs. Inventory and Asset Management: - Maintain accurate records of IT assets, including end-user devices and peripherals. - Assist in tracking and managing inventory levels for spare parts and equipment., Requires travel to various locations to provide on-site support. - Ability to lift and move IT equipment as needed. - Availability for on-call support and flexible working hours. Key Activities: - On-site & remote deskside support for dedicated sites - 24 5 coverage with on call for off-hours; project off-hour support - User training and onboarding/oAboarding (JML) - Site documentation (floor plans, architecture) - Asset & equipment management (inventory, refreshes, storage/distribution/disposal) - Smart Hands (printers, network, voice, servers) - Data/server room upkeep - Conference room A/V & Teams Rooms support - Mobile phone support - VIP support - GMP & non-GMP lab systems support (hardware, software, user accounts) - SLA tracking and reporting ## Related Videos - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Hacking iOS and Developing for Airbnb with Nicolas Haunold, Software Engineer at Airbnb](https://www.wearedevelopers.com/videos/100361-hacking-ios-and-developing-for-airbnb-with-nicolas-haunold-software-engineer-at-airbnb) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [WeAreDevelopers LIVE - Web Typography; CSS Layout features; Staying curious in an AI world and more](https://www.wearedevelopers.com/videos/1334-wearedevelopers-live-web-typography-css-layout-features-staying-curious-in-an-ai-world-and-more) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)