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# Support Engineer - First and Second Level, 80-100%

- **Company:** Goodson Softwaresolutions
- **Location:** Austria
- **Salary:** €42,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft SQL Server, Operational Systems
- **Published:** September 24, 2026
- **Apply:** https://europa.eu/eures/portal/jv-se/jv-details/MTczNjM3NDIgNDM?lang=en

## About the Role

Erfolgreich abgeschlossene IT-Ausbildung und Erfahrung in IT-Service-Desk oder Kundensupportstrukturen

 - Kenntnisse und Erfahrung in MS SQL und WIN Betriebssysteme sind Voraussetzung, Erfahrungen im PIM-Umfeld sind eine gute Ergänzung

 - Hohe Kunden- und Serviceorientierung

 - Strukturierte, lösungsorientierte Arbeitsweise verbunden mit einem hohen Maß an Selbstständigkeit

 - Freundliches und kundenorientiertes Auftreten am Telefon und per eMail

 - Ausgeprägte Fähigkeit, auch in Stresssituationen freundlich zu reagieren

## Description

Ticketannahme, -lösung und gegebenenfalls -weiterleitung entsprechend der deffinierten Richtlinien

 - Wissenstransfer innerhalb des Teams und P ege der Wissensdatenbank

 - Mitarbeit in Testphasen und bei Kundenschulungen

 - Enge Zusammenarbeit mit Professional Services und Projektleitung


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