> Markdown version of [/jobs/ext/3042607-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/3042607-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Healthharmonie Ltd - **Location:** Birmingham, UK (Remote available) - **Salary:** £26,221.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, System Configuration, Data Security, EHealth, Issue Tracking Systems, Data Logging, Data Processing, Microsoft InTune, Information Technology, Build Process, Laptops, Servicenow - **Published:** September 24, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5895570615 ## About the Role Practical, hands-on experience of building, configuring, and deploying Windows laptops and desktops Familiarity with standard desktop imaging or build processes (manual or MDM-assisted) Experience resolving common 1st line issues - password resets, account problems, basic hardware faults Working knowledge of Microsoft 365 at a user support level - Outlook, Teams, OneDrive Comfortable working independently and managing a varied workload across multiple sites Good communication skills - approachable and patient when supporting non-technical staff Methodical approach to asset tracking and hardware documentation Understanding of GDPR and data security responsibilities, particularly around device handling Desirable / Advantageous Experience with Microsoft Intune or similar MDM platform for device enrolment and management Familiarity with Entra ID / Active Directory for basic account management Experience using an ITSM ticketing system (Freshservice, ServiceNow, or similar) CompTIA A+ or equivalent hardware/support certification Experience working in a healthcare or regulated environment Exposure to multi-site organisations with varied hardware estates ## Description To provide reliable, hands-on deskside and 1st line IT support across the Medinet and Healthharmonie estate. This role is the operational backbone of day-to-day IT support - owning the hardware lifecycle from build through to deployment, handling front-line ticket triage, and resolving common user-facing issues quickly and effectively. You will report directly to the IT Infrastructure Manager and work closely with the wider infrastructure team, escalating technical issues as needed., Own the end-to-end hardware request process - building, configuring, and deploying laptops and other devices to staff across all sites, replacing broken equipment Maintain an accurate hardware inventory and asset register, ensuring all devices are tracked from procurement through to disposal Prepare devices for new starters including OS configuration, application installation, and account setup in line with standard build procedures Carry out hardware fault diagnosis and resolution - replacing components, arranging repairs, or issuing replacement devices as appropriate Manage the loan device pool, ensuring devices are available, maintained, and returned promptly Coordinate the collection and secure disposal of hardware from leavers Act as a first point of contact for IT support requests, logging and triaging all incoming tickets accurately in the ITSM system Resolve common 1st line issues including password resets, account unlocks, MFA problems, and basic Microsoft 365 queries Categorise and prioritise tickets correctly, escalating promptly to the 2nd/3rd line team where required Provide deskside support across sites, attending in person where remote resolution is not possible Support basic printer, scanner, headset, and peripheral troubleshooting Contribute to the team knowledge base, documenting hardware build procedures and common resolution steps Comply with data protection, NHS data handling, and IT security policies at all times Support the IT Infrastructure Manager with ad hoc tasks and operational requests as the team grows, By joining Medinet Group, you'll become part of the infrastructure that enables outstanding patient care across the UK. Your work will directly support clinicians and operational teams in delivering safe, efficient and effective healthcare services. In return, we offer: * The opportunity to support critical healthcare systems. * A collaborative and supportive IT team environment. * Exposure to a wide range of clinical technologies and digital health platforms. * Ongoing learning and development opportunities. * A growing organisation focused on innovation and continuous improvement. * The opportunity to make a meaningful impact on both colleagues and patients. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)