> Markdown version of [/jobs/ext/3042625-business-change-manager](https://www.wearedevelopers.com/jobs/ext/3042625-business-change-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Change Manager - **Company:** Nationwide - **Location:** Northampton, UK (Remote available) - **Salary:** £44,618.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Agile Methodology, Microsoft Visio, PRINCE2, Power BI, Microsoft SharePoint - **Published:** September 24, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5895229870 ## About the Role * Expertise in change management, with an ability to drive process improvements and operational efficiency. * A proven ability to lead whilst fostering collaboration and shared ownership. * Confident in influencing and partnering with colleagues, stakeholders, and leaders to drive change at pace. * Thrives in a customer-focused environment and can spot opportunities to help teams deliver better outcomes. * Proficient in Microsoft Office applications, particularly Word, Excel, MS Teams, and Visio, with the ability to create detailed documentation and visual process maps. Ability to manage and deliver work through other platforms such as Power BI and SharePoint. * Energetic, inquisitive, resilient, and creative when solving problems. * Experience with continuous improvement and understands the power of consistent, team-led improvement. * Excellent interpersonal, analytical, and critical thinking skills and is proficient in change management tools, ideally fields such as PRINCE 2 or Agile certification. Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role ## Description What you'll be doing On a day-to-day basis, you will be an integral part of the Commercial Operations Team, delivering operational and process improvements alongside other Business Change Managers. You will drive continuous improvement across process, people and change by identifying, planning, and leading key change initiatives through to successful implementation, ensuring change lands on time and with high quality. Focusing on change that improves performance, customer and colleague experience, you will create sustainable and consistent ways of working that support teams to deliver brilliantly. You will develop change management plans for identified change projects, which will include modernising and updating our processes and ways of working, building trusted partnerships across Business Banking, Finance, Credit Risk and other key stakeholders to support joined-up decision making, align goals, address challenges and ensure effective communication throughout the change process. You will project manage, assess risks, and deliver training and support to teams impacted by change, demonstrate adaptability, strategic thinking, and a commitment to drive positive outcomes. Possessing a knowledge of the Control Framework, ensuring compliance through delivery. Maintain oversight of all local initiatives and ensure alignment with wider programmes, bringing teams together around a shared picture of progress and priorities and solve a wide range of operational challenges through structured analysis, continuous improvement, and strong cross-team relationships., * Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind * Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand * Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development * Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these., We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level. That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. Apply safely with Nationwide Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don't be conned by a job scam. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [How Visionary Leaders Drive Transformation](https://www.wearedevelopers.com/videos/1701-how-visionary-leaders-drive-transformation) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Should Tech Managers Be Developers First? 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