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# Service Desk Agent

- **Company:** FryerMiles
- **Location:** Hampshire, UK
- **Salary:** £104,000.0 - £130,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Software, Networking Basics
- **Published:** September 24, 2026
- **Apply:** https://www.securityclearedjobs.com/job/802083344/service-desk-agent/

## About the Role

* Previous IT Service Desk / Technical Support experience.
 * Microsoft products and Windows operating systems.
 * Basic networking and application troubleshooting.
 * Incident management and technical problem solving.
 * Experience working to SLAs within a structured IT service environment.
 * Strong customer service and communication skills.
 * Comfortable working within a 24x7 shift environment.

## Description

Service Desk Agent (24x7) - DV Clearance Required - 6 Month Contract (rolling) - £400-£500 per day - Basingstoke, 5 days on site

FryerMiles is supporting a leading Defence Technology prime on the recruitment of an experienced Service Desk Agent for a critical UK Defence programme.

The successful candidate will provide technical support to end users across a range of systems, applications and technologies within a 24x7 service environment., * Diagnose and resolve technical incidents and user queries.

 * Support Microsoft products, operating systems, networks, applications and PCs.
 * Take ownership of incidents through to resolution or escalation.
 * Work to agreed SLAs and service management processes.
 * Document resolutions and maintain knowledge records.
 * Support continuous improvement of service delivery.


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